The Success League is a customer success consulting firm that works with executives who are ready to build and develop a top performing customer success team. 

We start with the key metrics of customer success - retention, revenue and satisfaction - and help you design a scalable experience that drives positive client outcomes.

 
I’ve had the opportunity to work with The Success League on two separate engagements. In both cases they quickly diagnosed the challenges & opportunities. Kristen was uniquely efficient at helping us deploy practical tools and techniques to improve the performance of our customer facing teams.
Dave Haskell, VP Field Operations, LearnUp

Consulting

Ready to scale your team, or just getting started with customer success? The Success League offers a variety of engagement options to tackle metrics, goals, hiring, compensation, customer satisfaction, tool selection and leadership.

Playbooks

A customer success playbook is an important tool that ensures your team is focused on the outcomes that matter to your clients and your business. The Success League has a proven method for building playbooks that drive change.

Training

Customer success professionals have diverse backgrounds and varied levels of experience in the field. The Success League provides a comprehensive CSM training program that includes practical tools your team can immediately use.