Customer Success Leadership & CSM Training Programs Start Next Week!

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Please join us for our final customer success training series of 2017. We'll be covering all of the skills you need to plan for next year so you can hit the ground running. Sign up today to reserve your place in our program!

Customer Success Leadership Program

Tuesdays at 12pm Pacific / 3pm Eastern

  • Team Metrics & Goals - October 17, 2017
  • Building a Playbook - October 24, 2017
  • Planning a Team Structure - October 31, 2017
  • Developing Compensation Plans - November 7, 2017
  • Hiring Top Performers - November 14, 2017
  • Onboarding New CSMs - December 5, 2017
  • Goal-Based Management - December 12, 2017
  • Reporting on Results - December 19, 2017

CSM Training Program

THURSDAYS AT 12PM PACIFIC / 3PM EASTERN

  • Customer Goals & Outcomes - October 19, 2017
  • Quarterly Business Reviews - October 26, 2017
  • Customer Onboarding - November 2, 2017
  • Time Management for CSMs - November 9, 2017
  • Selling to Customers: Methodology - November 30, 2017
  • Selling to Customers: Process - December 7, 2017
  • Difficult Conversations - December 14, 2017
  • Managing Churn - December 21, 2017

Classes include 60 minutes of instructor-led, online training, group discussion, exercises to extend your learning, and tools you can implement right away.