Customer Success Leadership & CSM Training Programs Start In 2 Weeks!

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Please join us for our first customer success training series of 2018. We'll be covering all of the skills you need to plan for the year ahead so you can hit the ground running. Sign up today to reserve your place in our program!

Customer Success Leadership Program

Tuesdays at 12pm Pacific / 3pm Eastern

  • Team Metrics & Goals - January 23, 2018
  • Building a Playbook - January 30, 2018
  • Planning a Team Structure - February 6, 2018
  • Developing Compensation Plans - February 13, 2018
  • Hiring Top Performers - February 20, 2018
  • Onboarding New CSMs - February 27, 2018
  • Goal-Based Management - March 6, 2018
  • Reporting on Results - March 13, 2018

CSM Training Program

THURSDAYS AT 12PM PACIFIC / 3PM EASTERN

  • Customer Goals & Outcomes - January 25, 2018
  • Time Management for CSMs - February 1, 2018
  • Kicking Off the Relationship - February 8, 2018
  • Asking Great Questions - February 15, 2018
  • Executive Business Reviews - February 22, 2018
  • Objections & Negotiation - March 1, 2018
  • Difficult Conversations - March 8, 2018
  • Renewals & Churn - March 15, 2018

Classes include 60 minutes of instructor-led, online training, group discussion, exercises to extend your learning, and tools you can implement right away.