2017 Customer Success Training Programs - 15% Off This Week

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Just in time for 2018 planning season - join us for our final 2017 Customer Success Training Programs. Both series start the week of October 16th and run through the week of December 18th with 2 weeks off around the Thanksgiving holiday. Classes are online, instructor-led, and include 60 minutes of training and discussion plus tools you can use to improve your customer success efforts immediately. This week only, save 15% on all classes and bundles by signing up with coupon code: PLANNING15

CS Leadership Program, Tuesdays at 12pm Pacific / 3pm Eastern

  • Team Metrics & Goals - October 17, 2017
  • Building a Playbook - October 24, 2017
  • Planning a Team Structure - October 31, 2017
  • Developing Compensation Plans - November 7, 2017
  • Hiring Top Performers - November 14, 2017
  • Onboarding New CSMs - December 5, 2017
  • Goal-Based Management - December 12, 2017
  • Reporting on Results - December 19, 2017

CSM Training Program, Thursdays at 12pm Pacific / 3pm Eastern

  • Customer Goals & Outcomes - October 19, 2017
  • Quarterly Business Reviews - October 26, 2017
  • Customer Onboarding - November 2, 2017
  • Time Management for CSMs - November 9, 2017
  • Selling to Customers: Methodology - November 30, 2017
  • Selling to Customers: Process - December 7, 2017
  • Difficult Conversations - December 14, 2017
  • Managing Churn - December 21, 2017

"If you are just building your Client Success program, these classes are a must. The Success League covers everything you need to know to set up your department for success. If you’ve been in the business for a while, these classes remind you of tips you’ve probably forgotten, validate some ideas you’ve already implemented and give you ideas for ways to grow your program and better meet your clients needs." Tracy Livers, MobileSmith