Strikedeck Radio - Episode 9

On Episode 9 of Strikedeck Radio I interview Tom Lipscomb about how he looks at leading, lagging, and process performance indicators for customer success teams. He goes into detail on which metrics are the most important at different stages in a company's lifecycle and how to implement them. Join us for an informative discussion about customer success KPI's.

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on iTunes or SoundCloud, or follow us on LinkedIn or Twitter to get updates on new episodes.