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Join The League at SuccessCon Seattle 2018!
January 11, 2018
Kristen Hayer
Join The League at SuccessCon Seattle 2018!
Kristen Hayer
January 11, 2018

Join The League at SuccessCon Seattle 2018!

Kristen Hayer
January 11, 2018
Seattle_Skyline.png

Our CEO, Kristen, is included in a great group of speakers at Customer SuccessCon 2018 in Seattle on February 5th. She will be discussing the Customer Success Operations Team. Hear her thoughts on different roles that are part of success ops as well as when to add them and who to look for.

Click here to see what else is on the agenda and register. Looking forward to seeing you there! 

 

Newer PostStrikedeck Radio - Episode 20
Older PostBuilding My First Customer Success Team

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Blog Archive:

  • April 2018
    • Apr 17, 2018 6 Creative Ways to Engage With Your Clients Apr 17, 2018
    • Apr 16, 2018 Need Coaching? We've Got You Covered! Apr 16, 2018
    • Apr 13, 2018 Upcoming Classes from The Success League! Apr 13, 2018
    • Apr 10, 2018 Are You Ready to Invest in a Customer Success Tool: Part 1 Apr 10, 2018
    • Apr 9, 2018 Strikedeck Radio - Episode 26 Apr 9, 2018
    • Apr 3, 2018 Not Easy, but Bringing the Thunder: 3 Takeaways from a First Year VP of CS Apr 3, 2018
    • Apr 2, 2018 CSM Training Series Starts Next Week--Sign Up Now! Apr 2, 2018
  • March 2018
    • Mar 30, 2018 Leadership Training Series Starting Soon! Mar 30, 2018
    • Mar 27, 2018 Customer Success: A Customer’s Perspective Mar 27, 2018
    • Mar 26, 2018 Amity x The Success League: Webinar! Mar 26, 2018
    • Mar 23, 2018 Strikedeck Radio - Episode 25 Mar 23, 2018
    • Mar 20, 2018 7 Surefire Steps to Optimize Your Support Help Center for SEO Mar 20, 2018
    • Mar 19, 2018 Let's Meet Up at Pulse! Mar 19, 2018
    • Mar 16, 2018 Engaging Top Executives - The Webinar! Mar 16, 2018
    • Mar 13, 2018 Great Customer Experiences Mar 13, 2018
    • Mar 12, 2018 Strikedeck Radio - Episode 24 Mar 12, 2018
    • Mar 6, 2018 How Do I Break Into Customer Success? Mar 6, 2018
    • Mar 5, 2018 Looking for Leadership Skills? We Have a Training Program for That! Mar 5, 2018
  • February 2018
    • Feb 27, 2018 The Battle Lines Have Been Drawn - Customer Renewals & Expansion Feb 27, 2018
    • Feb 23, 2018 Strikedeck Radio - Episode 23 Feb 23, 2018
    • Feb 20, 2018 Pack Your Bags, We're Hitting the Road: Planning For Successful Client Visits Feb 20, 2018
    • Feb 19, 2018 Spring Customer Success Training Series - 10% off through February! Feb 19, 2018
    • Feb 16, 2018 The Success League to Present at Totango's CS Summit 18 Feb 16, 2018
    • Feb 13, 2018 Customer Success and Expansion Opportunities Feb 13, 2018
    • Feb 6, 2018 Searching For Success: Job Hunting Part 3 Feb 6, 2018
    • Feb 2, 2018 The Success League to Present at Totango CS Summit Feb 2, 2018
    • Feb 1, 2018 SuccessCon Seattle Meet-Up? Feb 1, 2018
  • January 2018
    • Jan 30, 2018 High Touch Customer Success + Automation = Focus Jan 30, 2018
    • Jan 29, 2018 Customer Success Training: Workshop Edition Jan 29, 2018
    • Jan 26, 2018 Strikedeck Radio - Episode 21 Jan 26, 2018
    • Jan 23, 2018 Developing a Scalable Success Team Structure Jan 23, 2018
    • Jan 22, 2018 Did You Know? We Offer Coaching! Jan 22, 2018
    • Jan 19, 2018 Amity's Best CS Articles of 2017 Includes The League Jan 19, 2018
    • Jan 17, 2018 Totango's Annual CS Summit is Coming Up Jan 17, 2018
    • Jan 16, 2018 Engaging Executives Jan 16, 2018
    • Jan 15, 2018 2018 Customer Success Training Programs - 25% off this week Jan 15, 2018
    • Jan 12, 2018 Strikedeck Radio - Episode 20 Jan 12, 2018
    • Jan 11, 2018 Join The League at SuccessCon Seattle 2018! Jan 11, 2018
    • Jan 9, 2018 Building My First Customer Success Team Jan 9, 2018
    • Jan 5, 2018 Customer Success Leadership & CSM Training Programs Start In 2 Weeks! Jan 5, 2018
    • Jan 4, 2018 Amity's 2017 Rewind features The League! Jan 4, 2018
    • Jan 2, 2018 3 Priorities for Customer Success Leaders in 2018 Jan 2, 2018
  • December 2017
    • Dec 18, 2017 One Team, One Dream: Working Internally Across Teams Dec 18, 2017
    • Dec 18, 2017 Strikedeck Radio - Episode 19 Dec 18, 2017
    • Dec 15, 2017 Strikedeck Radio - Episode 17 Dec 15, 2017
  • October 2017
    • Oct 24, 2017 One-on-One Meetings - Redux Oct 24, 2017
    • Oct 23, 2017 Strikedeck Radio - Episode 16 Oct 23, 2017
    • Oct 10, 2017 Searching for Success: Job Hunting Part 2 Oct 10, 2017
    • Oct 10, 2017 Customer Success Leadership & CSM Training Programs Start Next Week! Oct 10, 2017
    • Oct 10, 2017 Strikedeck Radio - Episode 15 Oct 10, 2017
    • Oct 5, 2017 One-to-Many Customer Success - The Webinar! Oct 5, 2017
    • Oct 3, 2017 Customer Success Compensation: Excellent Execution Oct 3, 2017
    • Oct 3, 2017 2017 Customer Success Training Programs - 15% Off This Week Oct 3, 2017
  • September 2017
    • Sep 26, 2017 Customer Success Compensation: 5 Key Decisions Sep 26, 2017
    • Sep 26, 2017 Strikedeck Radio - Episode 14 Sep 26, 2017
    • Sep 19, 2017 Beyond Email: Ideas for Tech-Touch Customer Success Sep 19, 2017
    • Sep 19, 2017 Upcoming Classes from The Success League Sep 19, 2017
    • Sep 18, 2017 Asia Pacific Time Zone - Customer Success Leadership Training Sep 18, 2017
    • Sep 12, 2017 Amazing Customer Experiences Sep 12, 2017
    • Sep 7, 2017 Strikedeck Radio - Episode 13 Sep 7, 2017
    • Sep 6, 2017 Customer Onboarding Class - September 7th Sep 6, 2017
  • August 2017
    • Aug 29, 2017 A Review: Adding Value to Customer Interactions Aug 29, 2017
    • Aug 29, 2017 Hello Australia - Customer Success Leadership Training Has Arrived! Aug 29, 2017
    • Aug 22, 2017 A Little More on Culture Fit... Aug 22, 2017
    • Aug 22, 2017 This Thursday - Customer Goals & Outcomes Class Aug 22, 2017
    • Aug 22, 2017 Strikedeck Radio - Episode 12 Aug 22, 2017
    • Aug 14, 2017 CS Leadership Program + CSM Training Program = Fall Discounts Aug 14, 2017
    • Aug 14, 2017 3 Bad Interviews – And How to Fix Them Aug 14, 2017
    • Aug 8, 2017 Do Customer Success Leaders Need an MBA? Aug 8, 2017
    • Aug 7, 2017 Strikedeck Radio - Episode 11 Aug 7, 2017
    • Aug 1, 2017 Customer Success Leadership Skills Aug 1, 2017
    • Aug 1, 2017 Difficult Conversations - Join Us for Class This Thursday Aug 1, 2017
  • July 2017
    • Jul 25, 2017 Creating a Customer Success Elevator Pitch Jul 25, 2017
    • Jul 18, 2017 One-to-Many Customer Success Jul 18, 2017
    • Jul 12, 2017 Summer Update from Strikedeck Radio Jul 12, 2017
    • Jul 12, 2017 The QBR Mistakes You Need To Stop Making Jul 12, 2017
    • Jul 11, 2017 The 3 Cs of Great Support Agents Jul 11, 2017
  • June 2017
    • Jun 29, 2017 Announcing the Customer Success Leadership Program Jun 29, 2017
    • Jun 27, 2017 Searching for Success: Job Hunting Part 1 Jun 27, 2017
    • Jun 26, 2017 Create a Killer Onboarding Program - Online Class Jun 26, 2017
    • Jun 20, 2017 6 Surefire Ways to Crush Customer Marketing Jun 20, 2017
    • Jun 19, 2017 Our Next Class - Setting Goals with Customers Jun 19, 2017
    • Jun 13, 2017 Managing Remote Customer Success Managers Jun 13, 2017
    • Jun 2, 2017 The 7 Components of a Health Score Jun 2, 2017
  • May 2017
    • May 31, 2017 Strikedeck Radio - Episode 9 May 31, 2017
    • May 31, 2017 Challenging customer situations? We have a class for that! May 31, 2017
    • May 19, 2017 The Handoff: The Art of Transitioning Accounts May 19, 2017
    • May 18, 2017 Learn the Art of Persuasion - Join Our Next Class May 18, 2017
    • May 12, 2017 How to Hire a Proactive CSM May 12, 2017
    • May 12, 2017 Make Time for This Class! Time Management for CSMs May 12, 2017
    • May 5, 2017 Our Most Popular Class is Next Week - Quarterly Business Reviews May 5, 2017
    • May 3, 2017 International Customer Success - 5 Considerations May 3, 2017
    • May 1, 2017 Upcoming Class - Customer Onboarding, May 4th May 1, 2017
  • April 2017
    • Apr 28, 2017 Strikedeck Radio - Episode 8 Apr 28, 2017
    • Apr 25, 2017 What is Customer Success? Apr 25, 2017
    • Apr 18, 2017 Fixing the Lack of Strategic Customer Conversations Apr 18, 2017
  • March 2017
    • Mar 30, 2017 Strikedeck Radio - Episode 7 Mar 30, 2017
    • Mar 20, 2017 Asking Questions to Uncover Opportunities Mar 20, 2017
    • Mar 10, 2017 Strikedeck Radio - Episode 6 Mar 10, 2017
    • Mar 6, 2017 5 Scrappy Ways to Train Your Success Team Mar 6, 2017
  • February 2017
    • Feb 20, 2017 Managing Frequent Change Feb 20, 2017
    • Feb 14, 2017 Setting Customer Goals - 5 Steps Feb 14, 2017
    • Feb 13, 2017 Strikedeck Radio - Episode 5 Feb 13, 2017
    • Feb 10, 2017 Career Paths in Account Management Feb 10, 2017
  • January 2017
    • Jan 31, 2017 Strikedeck Radio - Episode 4 Jan 31, 2017
    • Jan 30, 2017 Invest In Your People Jan 30, 2017
    • Jan 9, 2017 5 Tips to Help Customers with Goal-Setting in 2017 Jan 9, 2017
    • Jan 2, 2017 Strikedeck Radio - Episode 3 Jan 2, 2017
  • December 2016
    • Dec 13, 2016 Customer Success: Let machines do the hard work Dec 13, 2016
    • Dec 8, 2016 Strikedeck Radio - Episode 2 Dec 8, 2016
    • Dec 6, 2016 Why We Avoid Talking About Career Development Dec 6, 2016
    • Dec 2, 2016 Top Skills for 5 Customer Success Roles Dec 2, 2016
  • November 2016
    • Nov 21, 2016 7 Strategies to Benchmark SaaS Customers to Success Nov 21, 2016
    • Nov 17, 2016 The Success League + Strikedeck Podcast Nov 17, 2016
    • Nov 14, 2016 Starting Off On The Right Foot - Part 3 Nov 14, 2016
    • Nov 7, 2016 Adding Value to Customer Interactions Nov 7, 2016
  • October 2016
    • Oct 31, 2016 Assessing the State of Customer Success Oct 31, 2016
    • Oct 24, 2016 One-on-One Meetings for Customer Success Oct 24, 2016
    • Oct 19, 2016 Can Support Be More Like Success? Oct 19, 2016
    • Oct 13, 2016 Delivering an Excellent Quarterly Business Review Oct 13, 2016
  • September 2016
    • Sep 27, 2016 5 Commission Alternatives for Customer Success Sep 27, 2016
    • Sep 20, 2016 Don’t be Afraid of Customer Feedback Sep 20, 2016
    • Sep 12, 2016 Critical Skills for Success Leaders Sep 12, 2016
    • Sep 6, 2016 Starting Off On The Right Foot - Part 2 Sep 6, 2016
  • August 2016
    • Aug 29, 2016 Choosing a CSM Compensation Plan Aug 29, 2016
    • Aug 22, 2016 4 Steps To Successful Customer Onboarding Aug 22, 2016
    • Aug 16, 2016 Onboarding a New CSM Aug 16, 2016
    • Aug 8, 2016 Starting Off On The Right Foot - Part 1 Aug 8, 2016
    • Aug 2, 2016 How to Fire a Customer Aug 2, 2016
  • July 2016
    • Jul 25, 2016 Delivering Self-Service Customer Success with a Knowledge Base Jul 25, 2016
    • Jul 18, 2016 Customer Success for Non-Tech Companies Jul 18, 2016
    • Jul 11, 2016 You’re not on the sales team, but you’ve got some selling to do! Jul 11, 2016
  • June 2016
    • Jun 6, 2016 The Math of Customer Success – Part 3 Jun 6, 2016
  • May 2016
    • May 13, 2016 How to Tap Your Account Resources May 13, 2016
    • May 2, 2016 All About the Little Things May 2, 2016
  • April 2016
    • Apr 26, 2016 A Needle In a Haystack - What to Look for When Hiring a CSM Apr 26, 2016
    • Apr 19, 2016 A Family Experiment in Variable Compensation Apr 19, 2016
    • Apr 11, 2016 My Favorite Customer Success Tools Apr 11, 2016
  • March 2016
    • Mar 30, 2016 The Beginnings of Great Leadership Mar 30, 2016
    • Mar 10, 2016 The Math of Customer Success - Part 2 Mar 10, 2016
  • February 2016
    • Feb 26, 2016 To Meet, or Not to Meet? Feb 26, 2016
    • Feb 22, 2016 Meetings - Nature and Nurture Feb 22, 2016
    • Feb 18, 2016 Account Management and the Terrible, Horrible, No Good, Very Bad Day Feb 18, 2016
    • Feb 16, 2016 Give Your Support Team an Identity Feb 16, 2016
    • Feb 11, 2016 Listen, It's the Customer! Spreading Customer Success Across Internal Teams Feb 11, 2016
    • Feb 8, 2016 5 Tips for Building a Business Case Feb 8, 2016
  • January 2016
    • Jan 27, 2016 Where Sales Ends and Customer Success Begins Jan 27, 2016
    • Jan 25, 2016 The Math of Customer Success - Part 1 Jan 25, 2016
    • Jan 18, 2016 Charging for Customer Success - 5 Considerations Jan 18, 2016
    • Jan 11, 2016 Building A Customer Success Playbook Jan 11, 2016
    • Jan 6, 2016 Sales Resources for CSMs Jan 6, 2016
    • Jan 4, 2016 Marketing Your Way to Customer Success Jan 4, 2016
  • December 2015
    • Dec 30, 2015 Change is Good! Dec 30, 2015
    • Dec 28, 2015 Playing Shortstop - CSMs Winning in the Gaps Dec 28, 2015
    • Dec 17, 2015 When Success Takes You International Dec 17, 2015
    • Dec 15, 2015 Are You Making the Biggest Customer Success Mistake? Dec 15, 2015
    • Dec 9, 2015 Tackling Troubleshooting in 5 Simple Steps Dec 9, 2015
    • Dec 8, 2015 ‘Tis the Season - A Holiday Guide for Client Gifts Dec 8, 2015
    • Dec 2, 2015 Bridging the Gap Between Features and Benefits Dec 2, 2015
  • November 2015
    • Nov 30, 2015 Why CSMs Should Not Sell Nov 30, 2015
    • Nov 23, 2015 Empower Your CSMs Nov 23, 2015
    • Nov 19, 2015 Why Managers Matter Nov 19, 2015
    • Nov 18, 2015 Don't Leave Your Customers Out in the Cold Nov 18, 2015
    • Nov 11, 2015 Remember Middle School Science Class? Use it to Reduce Churn. Nov 11, 2015
    • Nov 10, 2015 Developing a Solid Support Team Nov 10, 2015
    • Nov 6, 2015 Making the Most of Churn Nov 6, 2015
    • Nov 3, 2015 Embracing the Noise - Renewals During the Holiday Season Nov 3, 2015
  • October 2015
    • Oct 29, 2015 Customer Success as a Revenue Center Oct 29, 2015
    • Oct 23, 2015 3 Tips for Motivating a Support Team Oct 23, 2015
    • Oct 20, 2015 You Screwed Up With a Customer. Now What? Oct 20, 2015
    • Oct 13, 2015 Keep it Epic with Contests Oct 13, 2015
    • Oct 9, 2015 What Am I Supposed to Ask You? Four Ways to Improve Your Hiring Process Oct 9, 2015
  • September 2015
    • Sep 28, 2015 Three Unexpected Ways Blogging Helped Me Build My Business Sep 28, 2015
    • Sep 24, 2015 Why CSMs Should Sell Sep 24, 2015
    • Sep 23, 2015 Shifting Through Change - A Story About Managing Product Releases Sep 23, 2015
    • Sep 22, 2015 5 Steps To Map Your Customer Journey Sep 22, 2015
    • Sep 10, 2015 Retaining Your Stellar Customer Success Team Sep 10, 2015
    • Sep 8, 2015 Customer Engagement Model - Community Sep 8, 2015
    • Sep 3, 2015 True Love: Knowing Where You Stand with Client Engagement Sep 3, 2015
  • August 2015
    • Aug 31, 2015 Customer Engagement Model - Company Aug 31, 2015
    • Aug 28, 2015 Why Customer Success is Sexy Aug 28, 2015
    • Aug 26, 2015 Tackling the 7 Tell-tale Signs of Churn Aug 26, 2015
    • Aug 24, 2015 Customer Engagement Model - Success Team Aug 24, 2015
    • Aug 19, 2015 Product feedback - Walk the walk Aug 19, 2015
    • Aug 18, 2015 The Success League Customer Engagement Model Aug 18, 2015
    • Aug 12, 2015 Customer Success at Scale Aug 12, 2015
    • Aug 10, 2015 Time Management for Customer Success Aug 10, 2015
    • Aug 5, 2015 It's Never Too Early to Pick Up the Phone Again Aug 5, 2015
    • Aug 3, 2015 Top Priorities for Managing Top Customers Aug 3, 2015
  • July 2015
    • Jul 27, 2015 3 Ways Customer Success Can Drive Product Jul 27, 2015
    • Jul 23, 2015 The 7 Tell-tale Signs of Churn Jul 23, 2015
    • Jul 20, 2015 Planning for Customer Success – Goal-Based Management Jul 20, 2015
    • Jul 15, 2015 The Critical Sales-Success Handoff Jul 15, 2015
    • Jul 13, 2015 Planning for Customer Success - Goals Jul 13, 2015
    • Jul 8, 2015 The First Date - Building the Relationship with your Clients Jul 8, 2015
    • Jul 6, 2015 Planning for Customer Success - Metrics Jul 6, 2015
  • June 2015
    • Jun 18, 2015 Welcome to The League. Jun 18, 2015
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Customer Success Leadership Program
CSM Training Program
The Success League, San Francisco, CA, United States

425.922.1637 - Kristen@TheSuccessLeague.io