Strikedeck Radio - Episode 20

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Jim Kalbach joins me for Episode 20 of the Strikedeck Radio podcast.  Jim is the Head of Customer Success at MURAL, and the author of Mapping Experiences, a book about how visual diagrams and blueprints can help companies optimize their customer experience.  Tune in to hear us discuss how MURAL maps their customer journey and to hear Jim's advice for companies that want to adopt visual approaches for their processes and customer experiences.  

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on iTunes or SoundCloud, or follow us on LinkedIn or Twitter to get updates on new episodes.