2018 Customer Success Training Programs - 25% off this week

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Just in time to start 2018 off on the right foot!  Join us for our first Customer Success Training Programs of the year.  Both the CSM Training and the CS Leadership series start the week of January 22nd and run through the week of March 12th.  This week only, save 25% on all classes and bundles by signing up with coupon code: NEWYEAR25

Customer Success Leadership Program

TUESDAYS AT 12PM PACIFIC / 3PM EASTERN

  • Team Metrics & Goals - January 23, 2018
  • Building a Playbook - January 30, 2018
  • Planning a Team Structure - February 6, 2018
  • Developing Compensation Plans - February 13, 2018
  • Hiring Top Performers - February 20, 2018
  • Onboarding New CSMs - February 27, 2018
  • Goal-Based Management - March 6, 2018
  • Reporting on Results - March 13, 2018

CSM Training Program

THURSDAYS AT 12PM PACIFIC / 3PM EASTERN

  • Customer Goals & Outcomes - January 25, 2018
  • Time Management for CSMs - February 1, 2018
  • Kicking Off the Relationship - February 8, 2018
  • Asking Great Questions - February 15, 2018
  • Executive Business Reviews - February 22, 2018
  • Objections & Negotiation - March 1, 2018
  • Difficult Conversations - March 8, 2018
  • Renewals & Churn - March 15, 2018

Classes are online, instructor-led, and include 60 minutes of training, group discussion, exercises to extend your learning, and tools you can use to improve your customer success efforts immediately.