Spring Customer Success Training Series - 10% off through February!

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Get ready for Spring! Sign up now for our Customer Success Training Program and receive 10% off bundles! Our next Spring CSM Training and CS Leadership series start the first week of April and run through the last week of May.

Use code SPRINGLDR10 for our CS Leadership Bundle or code SPRINGCSM10 for our Complete CSM Bundle. Promotions good through the end of February.

Customer Success Leadership Program

TUESDAYS AT 12PM PACIFIC / 3PM EASTERN

  • Team Metrics & Goals - April 10, 2018
  • Building a Playbook - April 17, 2018
  • Planning a Team Structure - April 24, 2018
  • Developing Compensation Plans - May 1, 2018
  • Hiring Top Performers - May 8, 2018
  • Onboarding New CSMs - May 15, 2018
  • Goal-Based Management - May 22, 2018
  • Reporting on Results - May 29, 2018

CSM Training Program

THURSDAYS AT 12PM PACIFIC / 3PM EASTERN

  • Customer Goals & Outcomes - April 12, 2018
  • Time Management for CSMs - April 19, 2018
  • Kicking Off the Relationship - April 26, 2018
  • Asking Great Questions - May 3, 2018
  • Executive Business Reviews - May 10, 2018
  • Objections & Negotiation - May 17, 2018
  • Difficult Conversations - May 24, 2018
  • Renewals & Churn - May 31, 2018
     

These are live, instructor-led, online classes and attendees will need internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.