A few of our popular online classes are coming up. Sign up today to reserve your spot!
Time Management for CSMs
Thursday, April 19 at 12PM PT / 3PM ET
Learn how to understand the three major types of activities and why balancing them is important, how to make proactive work a priority, best practices for managing emails and prioritizing customers, how to make sure activities are goal-driven, and why personal development time is critical to a career in Customer Success.
Planning a Team Structure
Tuesday, April 24 at 12PM PT / 3PM ET
Learn how to determine the correct ratio of customers to CSMs, how to decide on a high-touch or low-touch model, which operations roles to hire and when, and how to plan a headcount budget based on existing customers and sales expectations.
All of our online, instructor-led classes are 60 minutes long, incorporate discussion and Q&A, and include a worksheet you can use to apply your learning right away.