You still have time! We have a few more classes remaining in both of our CSM and Leadership spring training series. Are they right for you? Sign up now!
THURSDAY, MAY 24 AT 12PM PT / 3PM ET
After completing this course a CSM should understand what is happening in a customer’s mind when problems arise, how and when to raise difficult issues with customers, how to balance listening with speaking up for yourself and your company, and approaches for leading difficult conversations to a mutually beneficial resolution.
Renewals & Churn
Thursday, May 31 at 12PM PT / 3PM ET
After completing this course a CSM should understand why churn is important and how to measure it, how churn relates to customer health and several ways to measure health, common churn warning signs and how to proactively address them, and how to off-board a customer smoothly to drive referrals and potentially win them back.
CS LEADERSHIP PROGRAM:
Reporting on Results
TUESDAY, MAY 29 AT 12PM PT / 3PM ET
After completing this course a Customer Success Leader should understand who needs to see results, how to effectively report results both upward and downward in the organization, which success metrics are most important at different stages and to different audiences, and how to use the right reporting format to enable strategic decision-making.
All of our online, instructor-led classes are 60 minutes long, incorporate discussion and Q&A, and include a worksheet you can use to apply your learning right away.