Strikedeck Radio - Episode 28


Joanel Bernardo, Director of Customer Success at Concord Worldwide, joins Kristen for Episode 28 of Strikedeck Radio. Joanel discusses how she managed customer expectations in her previous role as Global Manager of CS, Service, and Delivery at Hortonworks. Listen in to hear how to get other teams to buy in, how to train your team on this topic, and how to reset expectations if things aren't proceeding as expected.

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on iTunes or SoundCloud, or follow us on LinkedIn or Twitter to get updates on new episodes.