Three of our popular CSM Classes are coming up this month and have spots remaining. Its not too late to sign up now!
Executive Business Reviews
Thursday, May 10th at 12PM PT / 3PM ET
After completing this course a CSM should understand the value of an executive business review (EBR), how to best format a EBR for their customer base, how to perform customer research ahead of the EBR, what the agenda and presentation for an EBR should include, and how to follow up with a customer after the EBR.
Objections & Negotiation
Thursday, May 17th at 12PM PT / 3PM ET
After completing this course a CSM should understand the typical reasons for objections, tactics for tackling common objections, ways to prevent both objections and negotiations, basic negotiation approaches, ways to handle a customer who won't negotiate, and how to escalate a negotiation for best results.
Thursday, May 24th at 12PM PT / 3PM ET
After completing this course a CSM should understand what is happening in a customer’s mind when problems arise, how and when to raise difficult issues with customers, how to balance listening with speaking up for yourself and your company, and approaches for leading difficult conversations to a mutually beneficial resolution.
**All of our online, instructor-led classes are 60 minutes long, incorporate discussion and Q&A, and include a worksheet you can use to apply your learning right away.**