Do your CSMs have a tough time getting in front of senior executives? Are they ever surprised by churn? Do your business reviews turn into a list of customer complaints? All of these are signs that your CSMs need to learn to communicate at a more strategic level.
The Success League’s one-day, onsite workshop on engaging executives includes 3 topics that will teach your CSMs a proven approach to strategic discussions:
Customer Goals & Outcomes
Business Strategy for CSMs
Executive Business Reviews
Expertly guided exercises, role-playing, and group discussions provide a chance for your CSMs to practice the skills they learn, and build teamwork. CSMs will come away with worksheets, models, and resources they can use to implement their new skills right away.
For more information and pricing on this and other onsite workshops, please click here: