Are your CSMs responsible for closing renewals? Has your team been tasked with managing cross-sell and up-sell opportunities? Are they lacking formal sales training? Most CS teams haven’t been trained on how to uncover and manage selling opportunities, or how to tackle objections and negotiations.
The Success League’s one-day, onsite workshop on selling challenges includes 3 topics that will teach your CSMs proven approaches to managing and closing opportunities:
Asking Great Questions
Objections & Negotiation
Expertly guided exercises, role-playing, and group discussions provide a chance for your CSMs to practice the skills they learn, and build teamwork. CSMs will come away with worksheets, models, and resources they can use to implement their new skills.
For more information and pricing on this and other onsite workshops, please click here: