Do you need a thorough overview of Customer Success best practices? We have a series for you! This introductory, 8-class series is designed to build the skills you need to tackle core customer touch points like setting goals with customers, onboarding new clients, holding effective business reviews, and managing renewals. This round of classes is offered at a new time: 12pm Pacific / 3pm Eastern.
5/23 - Customer Goals & Outcomes
5/30 - Business Strategy for CSMs
6/13 - Kicking off the Relationship
6/20 - Executive Business Reviews
6/27 - Renewals & Churn
7/11 - Customer Advocacy
7/18 - Time Management for CSMs