Strikedeck Radio

Strikedeck Radio - Episode 54

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In Episode 54 of our Strikedeck radio podcast, Kristen is joined by Andreas Knoefel to discuss the Customer Success Performance Index. Andreas is a highly experienced CS leader, a CS Management Consultant, and a partner in developing the CSPI. This unique tool is available to the public and allows CS leaders to benchmark their company's performance across 8 dimensions of best-in-class customer success. Tune in now!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 53

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In this week's episode of Strikedeck Radio, Kristen is joined by Jim Johnson, Director of Customer Success at Corcentric to talk about Journey Teams. Jim discusses who is on these special cross-functional teams, how to form them, and how they create an exceptional customer journey. Enjoy!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 52

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This week's Strikedeck Radio podcast features Evan Rich, Director of Customer Success at NS1. Kristen consulted with Evan to build out NS1's first health scoring system. Episode 52 details that process and what it took to create, how managers and the team are organized, as well as what Rich would suggest to other leaders who are on the same path. Listen in and enjoy!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 51

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Courteney McDonnell, Director of Customer Success at Measurabl, joins Kristen for Episode 51 of Strikedeck Radio. On the table for this podcast: data-driven Customer Success programs. Courteney and Kristen chat about how to pivot from a reactive program to a culture that acts on data, as well as having an anticipatory customer journey. Enjoy!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 50

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In our 50th episode of Strikedeck Radio, Kristen speaks with John Laino, the Vice President of Customer Success from ServiceTitan. In this podcast, they discuss John's initiative called ALIGN which optimizes customer outcomes to go beyond product adoption. Listen in and enjoy!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.