Strikedeck Radio

Strikedeck Radio - Episode 56

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Rona Yang, who leads Customer Success Operations at Dynamic Yield, joins our Strikedeck podcast this week. In this episode, Rona shares with Kristen some of the approaches she took in creating the processes that have made her team a success. Happy listening!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple Podcasts, Google Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 55

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We have a new Strikedeck Radio podcast this week! Listen in as our CEO, Kristen Hayer, discusses gender diversity in customer success with Irene Lefton, a thought leader and consultant in the CS field. Enjoy!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 54

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In Episode 54 of our Strikedeck radio podcast, Kristen is joined by Andreas Knoefel to discuss the Customer Success Performance Index. Andreas is a highly experienced CS leader, a CS Management Consultant, and a partner in developing the CSPI. This unique tool is available to the public and allows CS leaders to benchmark their company's performance across 8 dimensions of best-in-class customer success. Tune in now!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 53

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In this week's episode of Strikedeck Radio, Kristen is joined by Jim Johnson, Director of Customer Success at Corcentric to talk about Journey Teams. Jim discusses who is on these special cross-functional teams, how to form them, and how they create an exceptional customer journey. Enjoy!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.

Strikedeck Radio - Episode 52

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This week's Strikedeck Radio podcast features Evan Rich, Director of Customer Success at NS1. Kristen consulted with Evan to build out NS1's first health scoring system. Episode 52 details that process and what it took to create, how managers and the team are organized, as well as what Rich would suggest to other leaders who are on the same path. Listen in and enjoy!

Strikedeck Radio is a partnership between Strikedeck and The Success League. You can subscribe on Apple PodcastsGoogle Play, and anywhere else you get your podcasts or follow us on LinkedIn or Twitter to get updates on new episodes.