Customer success metrics like churn, expansion revenue and customer satisfaction are a critical part of your business model. The Success League will help you determine key metrics and goals, customer health measures, when and who to hire, compensation plans, and which tools you need to manage it all.
The Success League has been a major contributor to the accelerated launch of our customer success team at HSPS. They have been instrumental in helping me develop and execute our project plan, including building and publishing a playbook. Furthermore, they have been a key resource in creating compensation plans, hiring tools and success-specific metrics to ensure ROI on our efforts.
Russ Olsen, Manager of Customer Success, Henry Schein Practice Solutions
Free Business Planning Session
Let us get to know you. The Success League offers a free, 2-hour business planning session. During this meeting we will learn about your business, offer advice on your customer success plan, and share best practices from our arsenal.
The Success League offers a variety of consulting engagements including deep-dive planning sessions, project-based onsite work, and interim customer success leadership. Some of our popular short-term engagement options include:
Customer Success Evaluation - $2500
If you're facing customer success challenges in your business, trying to pivot from reactive to proactive customer engagement, or even considering adopting a customer success approach for the first time, this evaluation will provide direction and focus. Over the course of 2 days The Success League will perform a thorough review of your current team, processes, tools and strategy, and will provide you with a comprehensive report on what's working, what isn't, what to prioritize and how to tackle those issues.
Leadership Coaching - $3600/12 Weeks
This service is perfect for DIY customer success leaders who just need a little weekly advice from someone who has been in the management trenches. Our CEO, Kristen Hayer, will set up a weekly, one-hour call where you can discuss any and all issues you're running into as a customer success boss. Common topics include developing goals and metrics, compensation plans, hiring, pitching ideas upward and people challenges.
What differentiates The Success League from other consultants is their commitment to creating real change even after a project ends. Every recommendation they made was expertly paired with a tool we needed to drive adoptable, long-lasting improvements. Kristen is incredibly sharp, a pleasure to work with, and not afraid of a little radical candor right when you need it. On a personal note, I really appreciated the advice she gave to me as I was transitioning into a new role in my company, and I would absolutely love to work with her again on any future projects.
Carey Wong, Customer Success Leader