Complete CSM Bundle


Complete CSM Bundle


Want the works? This bundle includes all 8 weeks of live, online training covering key customer success topics. Each one-hour session includes a practical tool your CSMs can use to aid in planning and add to their professional toolkit, as well as a list of supporting resources. Certificate available upon completion.

The program can be joined at any time. The series runs on repeat throughout the year.

All classes are on Thursdays at 12pm Pacific / 3pm Eastern

Customer Goals & Outcomes

Time Management for CSMs

Kicking off the Relationship

Asking Great Questions

Executive Business Reviews

Objections & Negotiation

Difficult Conversations

Renewals & Churn

These are live, instructor-led online classes and attendees will need internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long.  CSMs will receive access to training session details via email upon receipt of payment.

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