Key Topics in Customer Success - 8 Classes


Key Topics in Customer Success - 8 Classes


Do you need a thorough overview of customer success best practices? This 8-class series is designed to build the skills you need to tackle core customer touch points like setting goals with customers, onboarding new clients, holding effective business reviews, and managing renewals. Each one hour, online class includes tools you can use to apply new skills immediately, as well as recommended exercises and reading to extend your learning.

This introductory series repeats throughout the year. The next series will begin starting on August 29, 2019 at a 9am Pacific / 12pm Eastern time slot.

Customer Goals & Outcomes - 8/29

Business Strategy for CSMs - 9/5

Managing Your Portfolio - 9/12

Kicking Off The Relationship - 9/19

Executive Business Reviews - 9/26

Renewals & Churn - 10/3

Customer Advocacy - 10/10

Time Management for CSMs - 7/18

These are live, instructor-led online classes and attendees will need internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. CSMs will receive access to training session details via email upon receipt of payment.

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