Customer Advocacy - May 9, 2019

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Customer Advocacy - May 9, 2019

175.00

After completing this course, a CSM will understand common issues that surface over the course of a customer’s lifecycle, the level of service that customers expect, how to troubleshoot an issue, when to hand off or escalate problems, how to track issues over time, how to own the communication about customer problems, and how to advocate for internal change.

Next Available Class:

May 9, 2019 at
9am Pacific / 12pm Eastern

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.

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