Customer Goals & Outcomes - October 24, 2019

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Customer Goals & Outcomes - October 24, 2019

175.00

After completing this course, a CSM will understand how to uncover the reasons a customer made a purchase, how to work with a customer to define clear goals, best practices for measuring, tracking and presenting progress and outcomes to the customer, and what to do if customer expectations change over time.

Next Available Class:

October 24, 2019 at
12pm Pacific / 3pm Eastern

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.

 

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