CSM Certification Program - 16 Classes

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CSM Certification Program - 16 Classes

1,595.00

Build your professional toolkit by becoming a Certified CSM. The Success League researched the skills that it takes to be a top performing customer success professional, and developed this comprehensive training program to ensure that you have everything you need to grow your career. This 16-class series will build your skills in all facets of a customer success role including developing account plans, managing a portfolio, onboarding new clients, conducting business reviews, managing a sales cycle, leading cross-functional teams, and tackling difficult conversations. Each one hour, online class includes tools you can use to apply new skills immediately, as well as recommended exercises and reading to extend your learning. We want to make sure you are ready to hit the ground running, so you will be required to complete a skills assessment at the end of the series in order to receive certification.

This introductory series repeats throughout the year. Our fall series starts on August 29, 2019. Note: There will be no class on November 28th. Classes will resume the following week.

Customer Goals & Outcomes: 10/24/2019 at 12pm Pacific/3pm Eastern

Business Strategy for CSMs: 10/31/2019 at 12pm Pacific/3pm Eastern

Managing Your Portfolio: 11/7/2019 at 12pm Pacific/3pm Eastern

Kicking Off The Relationship: 9/19/2019 at 9am Pacific / 12pm Eastern

Executive Business Reviews: 9/26/2019 at 9am Pacific / 12pm Eastern

Renewals & Churn: 10/3/2019 at 9am Pacific / 12pm Eastern

Customer Advocacy: 10/10/2019 at 9am Pacific / 12pm Eastern

Time Management for CSMs: 10/17/2019 at 9am Pacific / 12pm Eastern

Uncovering Opportunities: 10/24/2019 at 9am Pacific / 12pm Eastern

Asking Great Questions: 10/31/2019 at 9am Pacific / 12pm Eastern

Objections & Negotiation: 11/7/2019 at 9am Pacific / 12pm Eastern

Managing a Selling Cycle: 11/14/2019 at 9am Pacific / 12pm Eastern

Using CRM and CSM Systems: 11/21/2019 at 9am Pacific / 12pm Eastern

Cross-Functional Leadership: 12/5/2019 at 9am Pacific / 12pm Eastern

Difficult Conversations: 12/12/2019 at 9am Pacific / 12pm Eastern

Career Development for CSMs: 12/19/2019 at 9am Pacific / 12pm Eastern

These are live, instructor-led online classes and attendees will need internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. CSMs will receive access to training session details via email upon receipt of payment.

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