Using CRM and CSM Systems - November 21, 2019

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Using CRM and CSM Systems - November 21, 2019

175.00

After completing this course, a CSM will understand a typical customer data ecosystem, the purpose and structure of CRM systems and CS platforms, and how to use these tools to collect customer data, log activities, manage tickets and issues, track health and risk, develop opportunities, trigger workflows, and report on customers and results.

Next Available Class:

November 21, 2019 at
9am Pacific / 12pm Eastern

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.

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