Building a Playbook - January 22, 2019


Building a Playbook - January 22, 2019


After completing this course a Customer Success Leader should understand what a playbook is, when it makes sense to build a playbook, how to kick off a playbook project, the 6 phases of an effective project plan, how to engage other teams in the project, and how to manage a playbook going forward.


January 22, 2019
9am Pacific / 12pm Eastern -OR- 4pm Pacific / 11am Australian Eastern

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.

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