After completing this course a Customer Success Leader should understand how to establish and communicate team goals, why one-on-one meetings are critical and how to structure them to drive performance, how to keep team and department meetings focused on goals, and ways to involve CS team members in planning.
NEXT AVAILABLE CLASSes:
October 3, 2017 - 12PM PACIFIC / 3PM EASTERN
October 31/November 1, 2017 - 4pm Pacific / 9am Eastern Australian
This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.
Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.