Are you planning or building a Customer Success team? This series of 3 classes will help you develop the right metrics and goals, determine which team structure makes the most sense for your business model, and build a playbook that aligns with your optimal customer journey. Tools include planning worksheets and checklists, as well as a list of additional books and resources.
Team Metrics & Goals + Building a Playbook + Planning a Team Structure
NEXT AVAILABLE SERIES:
September 19/20, 26/27 and October 3/4 - 4pm Pacific / 9am Eastern Australian
October 17, 24, and 31 - 12pm Pacific / 3pm Eastern
These are instructor-led, online classes and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.
Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.