Team Metrics & Goals


Team Metrics & Goals


After completing this course a Customer Success Leader should understand why metrics and goals are important to a CS team, how to gather critical information, the three main categories of customer success metrics, how to build SMART goals, how to translate metrics into goals, and how to communicate goals to the success team and senior leadership.

Next Available Class:

September 19/20, 2017 - 4pm Pacific / 9am Eastern Australian 

October 17, 2017 - 12pm Pacific / 3pm Eastern

This is an instructor-led, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. Classes are 60 minutes long. Attendees will receive access to training session details via email upon receipt of payment.

Date & Time:
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