The Success League teaches customer success leaders to be focused on metrics, goals and customer outcomes. We prepare them to work with executives and board members and deliver a solid return on investment in customer success.

The Customer Success Leadership Program run by The Success League provided great insights into building a solid foundation for a customer success team, from smaller startups to large enterprise organizations. The sessions were very interactive and conducive to learning. I am confident that this new skill-set will allow me to engage in leadership opportunities at the Director and VP level, and I would recommend this program to anyone looking to advance their career as a leader in Customer Success.
Colin Bhowmik, Senior Customer Success Manager

Customer Success Leadership Program

New to your Customer Success Director or VP role? Have you transitioned into customer success from a different discipline? The Success League offers a series of 8 weekly, online, instructor-led classes designed for success leaders. Each class includes discussion, exercises, resources, and a worksheet or business model you can add to your arsenal. We cover:

  • Building key metrics and goal plans that maximize team performance
  • Developing a customer success playbook to ensure consistency across the team
  • Planning a team structure that fits the company’s business model and scales with the organization
  • Designing compensation plans to drive top performance from individual CSMs
  • Creating a model of the ideal CSM to optimize the hiring process
  • Onboarding new CSMs effectively to drive faster time to value
  • Using metrics and goals to manage team performance on a weekly, monthly and quarterly basis
  • Sharing reports and analysis with the right audience at the right time

Sign up for a single course or join the full program at any time. Classes are available throughout the year.

Working with Kristen and The Success League helped me advance my career and benefited my company. Kristen brought a wealth of industry knowledge to every meeting and provided tools and insight to help us scale and organize our client success department.  On a personal note, Kristen's career advice helped me become a member of my company's executive team. I would recommend Kristen, and The Success League, to anyone working in the customer success field.

Tim McDonough, Director of Client Success

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Leadership CoachinG - $3600/12 Weeks

This service is perfect for DIY customer success leaders who just need a little weekly advice from someone who has been in the management trenches. Our CEO, Kristen Hayer, will set up a weekly, one-hour call where you can discuss any and all issues you're running into as a customer success boss. Common topics include developing goals and metrics, compensation plans, hiring, pitching ideas upward and people management.

We set up coaching sessions with The Success League for 12 weeks, and started by creating new compensation plans to help the CSM team stay focused on our desired results for the year. Twelve weeks quickly came and went and I continued to work with Kristen on a weekly basis, initially to segment our customer base from a tech touch model all of the way to a high touch model. She helped us to utilize our customer success software more effectively, provided suggestions to help me improve on the leadership skills of my managers, and delivered both webinar and onsite workshops for our CSMs.

Kristen was not only fun to work with, she has a ton of experience and totally gets the challenges of fast growing companies rolling out customer success departments. We had struggled with some consultants and coaches in the past who were too rigid in 'the way things should be done,' but Kristen took the time to understand the nuances of our industry and then helped us to apply basic principles and best practices of Customer Success to our business. She was also always available for a quick email or call if something urgent came up during the week, and was the support system and sounding board I needed throughout a major change for our team.

Colleen St. John, Customer Success Director