Customer Success Performance Index ™

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Benchmark Yourself.

The Customer Success Performance Index™ looks at the 8 dimensions of best-in-class customer success and measures your company's performance across each dimension. It provides a 360° view and baseline of the teams, processes, tools, and relationships that industry-leading organizations have in place.

We are comparing companies by industry, size, age, and performance, and our benchmark report will provide a snapshot of 2019 trends across our field. Participants receive a benchmark report will also see how their company stacks up, and uncover concrete steps they can take to move toward a stronger customer success program.

We are collecting data for 2019 now. The survey will take approximately 10 minutes to complete. Participants will receive their benchmark report immediately.

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