Our research-based, Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away.
CSM Certification & Training
Are you a new CSM? Did you come to Customer Success from a different discipline like support, professional services, or sales? Do you want to make that move? You need solid skills to deliver positive and measurable client outcomes as a Customer Success professional. The Success League offers a series of 16 weekly, online, instructor-led courses, each with a practical tool that CSMs can implement and add to their professional toolkit. Sign up for a single course or join the full certification program at any time - click below for details. If you aren’t sure where to start, check out our research on the skills that a CSM needs to become a top performer.
Workshops and Events
Want to build your team's customer success skills while also developing teamwork and trust? The Success League offers workshops on a variety of topics like customer goals, consultative selling, time management, and difficult conversations. Half, full and multi-day workshops are available. Complete the form below and we'll work with you to build an agenda that drives change, growth and teamwork.