Customer Success Leadership Program

Through Kristen's guidance, mentoring, and leadership, I learned the core concepts of Customer Success - from planning and metrics to customer service, engagement, and retention.  With a solid foundation of knowledge in place, The Success League masterfully showed me how to build on those principles and catapult my career in customer success to the next level.
Michael Jones, Success Team Manager, JazzHR

Do you aspire to move into a Customer Success Director or VP role? Are you a senior leader who has transitioned into Customer Success from a different discipline? You need to learn about the metrics that matter, and how to hire, manage and motivate success professionals. The Success League offers a series of 8 weekly, online, instructor-led classes designed for success leaders. Each class includes a tool you can implement immediately. Sign up for a single course or join the full program at any time - click below for details.

Boost your leadership training by adding one-on-one coaching with our CEO, Kristen Hayer. Check out the coaching option on our consulting page, and apply for the program today!

CSM Training Program

If you are just building your Client Success program, these classes are a must. The Success League covers everything you need to know to set up your department for success. If you’ve been in the business for a while, these classes remind you of tips you’ve probably forgotten, validate some ideas you’ve already implemented and give you ideas for ways to grow your program and better meet your clients needs
Tracy Livers, Client Success Manager, MobileSmith
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Are you a new CSM? Did you come to Customer Success from a different discipline like support, professional services, or sales? Do you want to make that move? You need solid skills to deliver positive and measurable client outcomes as a Customer Success professional. The Success League offers a series of 8 weekly, online, instructor-led courses, each with a practical tool that CSMs can implement and add to their professional toolkit. Sign up for a single course or join the full program at any time - click below for details.

 

Workshops & Events

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Want to build your team's customer success skills while also developing teamwork and trust? The Success League offers workshops on a variety of topics like customer goals, consultative selling, time management, and difficult conversations. Half, full and multi-day workshops are available. Complete the form below and we'll work with you to build an agenda that drives change, growth and teamwork.