Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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3 Action Items to Landing Your Dream Job
Take advantage of the strategies, whatever your future career goals may be!
Selling as a CSM
CSMs who have done a great job of building strategic relationships with their customers are in the perfect position to sell.
Being the Main Character
Find out how to become the person your customer can depend on to tell the truth and provide guidance.
How to Get Your Resume Noticed in a High Volume Applicant Market
Staying positive, focusing on building strengths, finding a good fit, and taking time to personalize your application can make a world of difference.
Digital Journey Does Not Mean Automatic Journey
A digital journey is a full-on journey with some carefully curated automated processes.
Navigating the Competitive Customer Success Job Market: 3 Strategies for Success
The popularity of CS has driven competition to an all-time high in the CSM job market. Here are some tips to navigate the hiring process in this competitive landscape.
What AI Adds to Customer Journeys
Targeted application of AI in Customer Success is the name of the game, tailored to your unique business needs. Find out more!
Leading as an Individual Contributor in Customer Success
Adopting leadership skills as an individual contributor will not only prepare for a bigger role but help you see success in your current role.