Coaching
The Success League’s coaching program offers tailored advice to CS leaders facing a variety of challenges. Our coaching team can help both emerging and experienced leaders drive performance and effectively manage their CS organizations. We also provide insight and support throughout projects, ensuring they continue in the right direction while driving accountability for major milestones. Our CEO, Kristen Hayer, focuses on supporting C-level leaders as they add or grow their customer success programs, and assists investors with the development of CS discipline within their portfolios.
Scaling Teams
Using proven models and frameworks, leaders learn how to grow customer success while scaling their company. In learning how to build out their CS organization, leaders cultivate skills they will use for the rest of their career.
Emerging Leaders
Coaching helps leaders with valuable experience further develop important leadership skills in order to drive strong performance while effectively managing a CS organization.
Project Accountability
Leaders who have the basic skills to tackle CS projects still sometimes need expert advice throughout the project. Coaching helps keep the project going in the right direction while providing accountability for major project landmarks.
"I had the privilege to work with Kristen at The Success League during some private coaching sessions. When we started our sessions, I thought I knew the primary areas to focus on. After a few sessions with Kristen, I had reprioritized a few things, and left with a solid path to move the team forward in a big way. We drilled down to a tactical level (to get) tangible examples of not just why I should do something, but how I could actually operationalize it. I would highly recommend The Success League to anyone who wants to up their game in the Customer Success arena."
-Reanna Dempsey, Director of Customer Success
Our Coaches
Russell Bourne
Russell has primarily worked with growth-stage companies who are building or refining their customer success organization. His professional background is in compliant verticals including data protection, medical, and financial, and he's especially interested in furthering the career trajectory of directors and VPs. Russell employs a listen-first, problem-solving coaching style, effective whether the client needs to build or react.
Cameran Haire
Cameran is dynamic senior executive with extensive experience leading customer success, consulting, and professional service offerings for major Fortune 500 companies and rapidly growing SaaS start-ups. She has worked for such notable companies as Workday, KPMG and Cambridge Technology Partners. She is most passionate about building and enabling high performing teams and she has spent her entire career in meeting the needs of customers. She is known for technical acumen, strategic planning skills, and leadership experience and creating strong, trusting relationships with customers. She holds a BS from San Jose State University and spends her free time enjoying the theater and wine country near her home in Northern California
Mike Su
Michael is a veteran customer success leader, having worked with various tech startups from early growth stages to successful IPOs. Being process and data driven, he has worked alongside C-Suite executives to build, grow, and lead CS departments in SaaS and cyber security companies. Michael also enjoys coaching individual contributors and team leaders with an empathetic yet direct methodology.
Kristen Hayer
Kristen has been leading Sales, Success and Marketing teams at the executive level for the past 15 years. She has a background in HR, Marketing and Event Management verticals, and has completed a significant amount of consulting work with HealthTech, FinTech and EdTech organizations. Kristen enjoys working with emerging executives, CEOs and Investors, and focuses on building strong CS programs that drive revenue.
Kristen has limited availability for coaching, and focuses on C-level executives and investors.