CSM Selling: Driving Retention & Expansion Value

This course consists of 5 individual classes as follows:

Selling as a Trusted Advisor - The benefits and challenges involved when your CS team also transacts commercial agreements. Learn the stages of the sales process, how to advance opportunities and manage your pipeline. 

Owning Renewals - How to make the renewal a “non-event.” When to start the renewal process and how to close accounts predictably and on time. 

Expanding Accounts - Learn the different types of growth opportunities and how to identify and nurture them. Also learn new ways to engage a broad range of people within your customer base.

Handling Objections - Learn what an objection is, when they arise and how to prepare for them. Offers best practices for avoiding and handling common objections.

Negotiating Win-Win Outcomes - Learn the basics of negotiation, when CSMs are commonly negotiating and tactics like the “give and get”. Drive mutually beneficial outcomes for your customers and your company. 

These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately one month later.