Founder & CEO
Kristen believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Her areas of expertise include developing success goals and metrics, designing the optimal customer journey, selecting technology, training teams, and building playbooks.
Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.
Favorite Spy Movie - A View to a Kill
Teams & Training Expert
Amin is a customer success coach and architect. With relationship-building at the core of his practice, he molds teams by instilling the necessary principles to transform them into trusted advisors. Understanding what's needed for organizational change, he translates theory and ideology into practice and habit.
In addition to his work with The Success League, Amin currently serves as an account manager for Persado. Originally from Southern California, Amin is a University of San Francisco alum who is grateful to call the Bay Area his home.
Favorite Spy Movie - Die Another Day
Retention Marketing Expert
Jeremy is a growth-oriented marketing geek, technology enthusiast and customer evangelist. He loves using complex data to build creative retention solutions. By leveraging technology, Jeremy excels at creating scalable retention marketing programs.
Jeremy is the founder of Built to Scale, a Bay Area consulting firm focused on acquisition and customer marketing, and holds a BA from the University of Pittsburgh and MBA from Point Park University. Jeremy is a proud former Pittsburgher, but currently lives in San Francisco, CA.
Favorite Spy Movie - Skyfall
Account Management Expert
Ashley loves to lead account management teams; from training newbies to building processes out of chaos to working directly with customers. She is passionate about helping customers achieve goals. With an eye on the future she is a powerhouse in building scaleable frameworks that support and drive growth.
Ashley serves as an advisor and blogger for The Success League, and currently works for Singular.net as an enterprise account manager. She holds a BA from the University of Colorado, Boulder and enjoys living in San Francisco while traveling all over the world.
Favorite Spy Movie - The Man from U.N.C.L.E.