Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
Want updates directly to your inbox? Click Here.
Leadership’s Role In Making Training Stick
The training worked. So why didn't the behavior change? Discover what leaders can do to help new skills develop into new habits for their teams.
Last Chance to Save 25% off Training!
Only a few days left to save on Customer Success training! Use code ‘25OFFTRAINING’ at checkout. Sale ends Aug 31, 2026. Register today!
Who Will Lead CS in 2031?
The entry-level customer success job you're cutting for efficiency is the same job that used to produce your next VP of CS.
Training SALE Extended!
We’ve got great news - our Fall Sale has been extended! Purchase any training before August 31, 2026 and receive 25% off.
25% off ALL TRAINING - Fall Sale on Now
Grab your discount on ANY training offering in our Fall Sale. Use code ‘25OFFTRAINING’ at checkout. Don’t wait!
No Humans Allowed: Finding the Balance Between AI and Human-Led Service
What happens when a five-star product gives you a one-star support experience?
It’s Back - Our Fall Training Sale is Here!
Now through August 16, 2026, save 25% off ALL TRAINING programs on our website!
What if Customer Success Writes Other Teams’ Goals?
You own the retention number. You don't own every reason it slips. Here's the goal-setting shift that changes that.
NEW - CSM Edge Coaching
AI can analyze conversations. An experienced coach can recognize your potential and help you grow.
Why Customer Journey Mapping Is Essential for Digital-First Businesses
A well-designed customer journey isn’t just about solving problems; it’s about anticipating emotions and proactively delivering moments of delight.
Why Your Customers Don’t Care About Their Success Plan (And How to Fix That)
Hint: The plan should be about their success, not yours. Find out how to shift ownership to create a true partnership.
Our Expert CS Coaches Want to Help You
Whether you're a CSM ready to lead, a manager building your team, or an executive driving company-wide transformation: our expert coaches meet you where you are.
Annual Planning for Customer Success
Have you started your annual planning yet? Believe it or not, it’s that time of year again. Here’s a plan to get a head start on 2027 planning, starting now.
Need Flexible CSM Training? We’ve Got You Covered!
Take your career to the next level, on you own time with our online CSM training program. Become fully certified or take focused, individual on-demand classes. Learn more here.
The CS Leader Your Team Won’t Leave
The leaders who retain their best people year after year aren't always the ones with the biggest budgets. They're the ones their teams actually want to work for.
New Training: Project Management for CS Professionals
Project management is already part of your job. Now get trained for it. Series begins June 16, 2026. Register today!
The Practice Gap
Your CS enablement program looks great on paper, so why aren't the numbers moving? We break down the gap between knowledge and real skill, and what it actually takes to close it.
Is Your CS Program Built to Scale?
Our Structuring Your CS Program training series begins next week! Find out if it is right for you.
What Poor Project Management is Really Costing Your CS Team
Find out how to implement structured Project Management skills in your Customer Success team.
Your CS Team Needs PM Skills. We Can Help.
Our upcoming 5-class PM for CS training series begins June 16, 2026. Reserve your seat today!