Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Training as a Retention Strategy - What CS Leaders Are Getting Wrong
Attrition is one of the most expensive problems in customer success. Find out how well-designed training can address your team's need to see a path forward.
Customer Success Teams are Drowning in Information and Starving for Skill
Customers experience your team’s execution, not their knowledge. Find out how to prioritize skill development over access to information.
Ready to Move Into Team Leadership?
The skills that made you great with customers won't automatically make you great with people. We can help prepare you for the jump into management with our Leading as a Manager training series. Reserve your spot today!
CS Leadership Shouldn’t Require a Magic Wand
You got the promotion! But before you say yes to CS Leadership, here are a few things you want to nail down first so that you can walk in ready.
You’ve Mastered the Customer, Now Lead the Team!
Our CS Leadership training series: Leading as a Manager begins April 21, 2026. Register today!
How I Turned Claude Code Into My CS Command Center
Want to collapse 20 minutes of account prep into 20 seconds? Guest blogger Alon Binman shares how to connect your CRM, Slack, email, and more into a single command-line interface.
Earn the Credentials Your CS Career Deserves
Our popular CSM Full Certification program will arm you with skills, tools, and a certification. Register today! Classes begin April 23, 2026.
Where Professional Confidence Actually Comes From
The most confident CS professionals aren't the ones with all the answers. They're the ones asking the best questions. Here's how to build that skill.
New CSM Certification Cohort Starting Soon!
Registration is now open! Reserve your seat today. Classes begin April 23, 2026.
The Math of Training
Discover the simple math that turns a modest training investment into thousands-of-percent ROI, and why your CFO might just become your biggest advocate.
Level Up Your CS Career with Us!
If you've been waiting for the right moment to invest in your CS career, this is it! Upcoming CSM Certification training series will be led by our CEO, Kristen Hayer.
Customer Success Has a Middle Management Problem
Good CSMs don't automatically make great managers. Here's why the management layer is holding CS back — and what to do about it.
Lead with Confidence. Manage with Purpose.
If you’re a new or aspiring CS leader, you’ll not want to miss our upcoming Leading as a Manager training series. Classes start April 21, 2026. Reserve your seat today!
How to Know When It’s Time to Bring in External Training
A checklist for Customer Success leaders who want to get it right.
Learn How to Structure Your CS Program
Our live, online, and exert-led Structuring Your CS Program CS Leadership training series begins on Feb 24, 2026. Save your spot in class now!
The Real Difference Between Information and Skill
Why your training format might be solving the wrong problem.
Master the Frameworks That Drive Best-in-Class CS Programs
A new cohort for our Structuring Your CS Program CS Leadership training series is beginning soon. Reserve your seat today!
Stop Treating CS Training Like an Event
Why one-time learning keeps failing Customer Success teams.
Your Customers Deserve Excellence
Master the skills to deliver exceptional customer experiences, drive real business outcomes, and build lasting partnerships with our Full CSM Certification Program.
Creating a Quarterly Cadence for Training CSMs and How to Pay for It
Strategy decks do not train CSMs. If training is ad hoc, execution will be too.