Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Our Expert CS Coaches Want to Help You
Whether you're a CSM ready to lead, a manager building your team, or an executive driving company-wide transformation: our expert coaches meet you where you are.
Annual Planning for Customer Success
Have you started your annual planning yet? Believe it or not, it’s that time of year again. Here’s a plan to get a head start on 2027 planning, starting now.
Need Flexible CSM Training? We’ve Got You Covered!
Take your career to the next level, on you own time with our online CSM training program. Become fully certified or take focused, individual on-demand classes. Learn more here.
The CS Leader Your Team Won’t Leave
The leaders who retain their best people year after year aren't always the ones with the biggest budgets. They're the ones their teams actually want to work for.
New Training: Project Management for CS Professionals
Project management is already part of your job. Now get trained for it. Series begins June 16, 2026. Register today!
The Practice Gap
Your CS enablement program looks great on paper, so why aren't the numbers moving? We break down the gap between knowledge and real skill, and what it actually takes to close it.
Is Your CS Program Built to Scale?
Our Structuring Your CS Program training series begins next week! Find out if it is right for you.
What Poor Project Management is Really Costing Your CS Team
Find out how to implement structured Project Management skills in your Customer Success team.
Your CS Team Needs PM Skills. We Can Help.
Our upcoming 5-class PM for CS training series begins June 16, 2026. Reserve your seat today!
Meeting Your Team Where They Are on AI
How to create a real onramp for using AI without leaving team members behind.
Upcoming PM for CS Training Series
There are still seats available for our Project Management for CS Professionals training series that starts on June 16, 2026. Register today!
Leading Through Change
Being a CS Leader through transformations requires being bold and tenacious. Here’s a plan to help you through large shifts in your business.
Kristen Hayer to Speak at Propel26
We’d love to connect with you at Propel26! And don’t miss Kristen Hayer’s talk on Goal Setting on Day 2.
Manager Coaching and Team Training Are Not the Same Thing
Training lays the foundation; coaching builds on it. Find out when it’s best to use either for your CS team.
Real Project Management Skills, Built for CS
Learn the principles and applications of Project Management within the field of CS in our upcoming training series, beginning June 16, 2026. Register today!
Tapped Out
What do you do when your best CSMs have nothing left to sell? Here's how to manage up to finance and down to a demoralized rep, without making promises you can't keep.
Train Your Team. Transform Your Results.
Your CS team is your growth engine, but only if they have the skills to perform at the highest level. The Success League’s customizable Corporate Training can help!
From Heroes to Systems
Heroes are built out of crisis from necessity. Find out how you can build systems where team members don’t need to wear capes.
Level Up Your Communication Skills
Our CSM Communication training series starts next month. Set yourself up for learning concrete communication skills that will boost your confidence and professional development. Register today!
The Anti-Hero Complex
Why your ‘best’ CSMs might be burning out your team - (and themselves).