Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Now Is the Perfect Time For a CS Program Assessment
Prep your CS program for 2026 with the help of an assessment today.
Greg & Kristen Tell You What To Do: Episode 8
This episode focuses on leadership and work / life balance. Tune in here!
Everyone is Talking about The CS Talent Playbook!
And the authors want to hear what you have to say! Join the contest for a Kindle or a Gift Card by leaving your review today.
Want To Focus on Customer ROI?
Elevate your Customer Success skillset with our on-demand CSM Value training series. This digital 5-class series will help you to become a true value champion for your customers.
Build Your Team’s Skills to Drive Revenue & Sell
Our digital CSM Selling series is exactly what your team needs. Learn more here.
Meet Us at ZERO-IN Next Week!
Kristen Hayer, Russell Bourne, and Allison Tiscornia from our team will be at the summit. Please pop by The Success League’s booth to say hello!
Building a CS Program? We Can Help!
Building a high performing CS team is within reach! Let us help with our upcoming leadership training series.
How to Train for Performance? Find out at ZERO-IN 2025
Don’t miss Kristen Hayer’s Day 2 breakout session that covers all you need to know about CS training.
Greg & Kristen Tell You What To Do: Episode 7
Tune in to hear a continued discussion on Diversity, Equity, & Inclusion, mainly focusing the importance of inclusion in team and company culture.
You’re Invited to a Launch Party!
Join The Customer Success Talent Playbook authors this Friday, September 26th at 11:30pm Pacific for a virtual kickoff webinar and celebration! Register today.
Register Now for Our Upcoming Structuring Your CS Program Series
Reserve your spot today and get ready to build a high performing CS team!
Join The Customer Success Talent Playbook Community!
Sign up for details on upcoming events, panel discussions, speaking gigs, and resources designed just for you!
2025 CSM Confidential Report Now Available!
Learn more in the full CSM Confidential Report here.
Greg & Kristen Tell You What To Do: Episode 6
Be a part of Greg & Kristen’s discussion on the importance of DEI policies within a capitalistic society, and being a good person.
Customer Success Talent Playbook Authors to Speak at ZERO-IN
Don’t miss this Day 2 Keynote session with all six authors of the soon-to-be released book! Grab your ZERO-IN ticket here.
Kristen Hayer’s Workshop on Driving Revenue at ZERO-IN
Hit the ground running on Day 1 of ZERO-IN with Kristen’s workshop at 10:35am on Revenue Drivers. Need a coupon for conference tickets? Click through to get 20% off.
Leading as a Director Series Starting Soon!
Classes begin September 9, 2025. Reserve your spot today!
The Success League Official Partner at ZERO-IN 2025!
Don’t miss out on this wonderful opportunity to connect with and learn from our robust Customer Success community. Early bird tickets now available. Reserve yours today!
Fall CS Leadership Classes Now Enrolling!
Discover which program is best for you and reserve your spot today. We would love to see you in class!