Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
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Don’t Miss Our 20% Off Training Sale!
Ready to invest in yourself or your team? Use code ‘WINTER2025’ at checkout to save 20% off any training offering now through December 31, 2025.
Training Sale: Get 20% off Now!
Don’t miss out on our winter training sale! Get 20% off all training courses before December 31, 2025 by using code ‘WINTER2025’ at checkout.
Take On The Year Ahead With Clarity
A CS Program Assessment will set you and your team on the right track from Day 1.
Wrap Up The Year With Confidence
A CS program assessment now will prep your team for success in 2026.
Greg & Kristen Tell You What To Do: Episode 9
From Boomers to Gen Alpha, this episode focuses on the differences in leadership across generations.
Make the Year-End Count: Get a Clear View with a CS Program Assessment
Get ready to hit the ground running in the new year with a CS Program assessment today!
The Success League Announces Partnership with Monocle
Learn more about Monocle’s newly-released, AI-based solution for CSMs here.
Now Is the Perfect Time For a CS Program Assessment
Prep your CS program for 2026 with the help of an assessment today.
Greg & Kristen Tell You What To Do: Episode 8
This episode focuses on leadership and work / life balance. Tune in here!
Everyone is Talking about The CS Talent Playbook!
And the authors want to hear what you have to say! Join the contest for a Kindle or a Gift Card by leaving your review today.
Want To Focus on Customer ROI?
Elevate your Customer Success skillset with our on-demand CSM Value training series. This digital 5-class series will help you to become a true value champion for your customers.
Build Your Team’s Skills to Drive Revenue & Sell
Our digital CSM Selling series is exactly what your team needs. Learn more here.
Building a CS Program? We Can Help!
Building a high performing CS team is within reach! Let us help with our upcoming leadership training series.
How to Train for Performance? Find out at ZERO-IN 2025
Don’t miss Kristen Hayer’s Day 2 breakout session that covers all you need to know about CS training.
Greg & Kristen Tell You What To Do: Episode 7
Tune in to hear a continued discussion on Diversity, Equity, & Inclusion, mainly focusing the importance of inclusion in team and company culture.
You’re Invited to a Launch Party!
Join The Customer Success Talent Playbook authors this Friday, September 26th at 11:30pm Pacific for a virtual kickoff webinar and celebration! Register today.
Register Now for Our Upcoming Structuring Your CS Program Series
Reserve your spot today and get ready to build a high performing CS team!
Join The Customer Success Talent Playbook Community!
Sign up for details on upcoming events, panel discussions, speaking gigs, and resources designed just for you!
2025 CSM Confidential Report Now Available!
Learn more in the full CSM Confidential Report here.