Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
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New CSM Certification Cohort Starting Soon!
Registration is now open! Reserve your seat today. Classes begin April 23, 2026.
Level Up Your CS Career with Us!
If you've been waiting for the right moment to invest in your CS career, this is it! Upcoming CSM Certification training series will be led by our CEO, Kristen Hayer.
Lead with Confidence. Manage with Purpose.
If you’re a new or aspiring CS leader, you’ll not want to miss our upcoming Leading as a Manager training series. Classes start April 21, 2026. Reserve your seat today!
Learn How to Structure Your CS Program
Our live, online, and exert-led Structuring Your CS Program CS Leadership training series begins on Feb 24, 2026. Save your spot in class now!
Master the Frameworks That Drive Best-in-Class CS Programs
A new cohort for our Structuring Your CS Program CS Leadership training series is beginning soon. Reserve your seat today!
Your Customers Deserve Excellence
Master the skills to deliver exceptional customer experiences, drive real business outcomes, and build lasting partnerships with our Full CSM Certification Program.
Master the Art of Customer Success Selling
Our popular CSM Selling 5-class series is available on-demand and is ready when you are!
Project Management for CS Professionals Series Starts Soon!
This training series will arm you with the ability to define clear project scope, lead cross-functional teams, mitigate risks, and deliver measurable results that strengthen customer relationships and drive retention. Save your spot today!
Learn Essential Skills for Strategic Leadership
Equip yourself with the frameworks and skills that separate effective directors from the rest with our upcoming Leading as a Director training series.
Last Chance to Save 20% on ALL TRAINING!
You have through this week only to save 20% OFF ANY TRAINING purchase! Use code ‘WINTER2025’ at checkout.
Winter Training Sale - EXTENDED!
Grab 20% off ANY training class or program with code WINTER2025 at checkout. Offer valid through Jan 17, 2026.
Limited Time Offer: 20% Off All CS Training!
Develop the skills you need to excel in Customer Success AND save 20%!
Greg & Kristen Tell You What To Do: Episode 10
Moving into leadership is tough, and most of us start by doing it wrong. This episode breaks down the real journey from hands-on contributor to strategic leader, exploring why micromanaging is often where we begin, and how to evolve beyond it.
Don’t Miss Our 20% Off Training Sale!
Ready to invest in yourself or your team? Use code ‘WINTER2025’ at checkout to save 20% off any training offering now through December 31, 2025.
Training Sale: Get 20% off Now!
Don’t miss out on our winter training sale! Get 20% off all training courses before December 31, 2025 by using code ‘WINTER2025’ at checkout.
Take On The Year Ahead With Clarity
A CS Program Assessment will set you and your team on the right track from Day 1.
Wrap Up The Year With Confidence
A CS program assessment now will prep your team for success in 2026.
Greg & Kristen Tell You What To Do: Episode 9
From Boomers to Gen Alpha, this episode focuses on the differences in leadership across generations.
Make the Year-End Count: Get a Clear View with a CS Program Assessment
Get ready to hit the ground running in the new year with a CS Program assessment today!
The Success League Announces Partnership with Monocle
Learn more about Monocle’s newly-released, AI-based solution for CSMs here.