Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Greg & Kristen Tell You What To Do: Episode 6
Be a part of Greg & Kristen’s discussion on the importance of DEI policies within a capitalistic society, and being a good person.
Customer Success Talent Playbook Authors to Speak at ZERO-IN
Don’t miss this Day 2 Keynote session with all six authors of the soon-to-be released book! Grab your ZERO-IN ticket here.
Kristen Hayer’s Workshop on Driving Revenue at ZERO-IN
Hit the ground running on Day 1 of ZERO-IN with Kristen’s workshop at 10:35am on Revenue Drivers. Need a coupon for conference tickets? Click through to get 20% off.
Leading as a Director Series Starting Soon!
Classes begin September 9, 2025. Reserve your spot today!
The Success League Official Partner at ZERO-IN 2025!
Don’t miss out on this wonderful opportunity to connect with and learn from our robust Customer Success community. Early bird tickets now available. Reserve yours today!
Fall CS Leadership Classes Now Enrolling!
Discover which program is best for you and reserve your spot today. We would love to see you in class!
Last Chance to Save 20% on Fall Training!
Don’t wait! Use code ‘FALL20’ at checkout to receive 20% off any of our upcoming training series. Offer expires August 24, 2025.
Greg & Kristen Tell You What to Do: Episode 5
Join Greg & Kristen in their discussion surrounding Return to Office policies and how leaders can best support high-performance teams in remote or hybrid work configurations.
Fall Training Sale Extended - Don’t Miss out!
Snag a big 20% off all training classes with code ‘FALL20’. Sale extended through August 24, 2025. Set yourself up for learning success by reserving your space today!
Project Management for CS Professionals Course - On Sale!
As a part of our fall promotion, claim 20% off through August, 24, 2025 by using code FALL20!
Fall Sale Starts Now!
Grab a 25% discount on all training purchases with code “FALL25” now through August 10, 2025. Reserve your spot today!
Project Management for CS Series - Spaces Available
Learn how to how to apply project management techniques to CS scenarios in our newest 5-class training series. Classes begin September 4, 2025.
Grab a Seat in Our Fall Training Classes Today!
Schedule time this September for your own Professional Development with our upcoming training series, for CSMs or CS Leaders.
Greg & Kristen Tell You What to Do: Episode 4
This week’s episode details the hiring and managing high performance teams. Enjoy!
Greg & Kristen Tell You What to Do: Episode 3
In Part 2 of The Foundations of Leadership, Greg & Kristen chat about tenacity and integrity and how those qualities play out in leadership.
CSM Selling Training Program Now Available On-Demand!
Now you can learn the skills you need to tackle renewals and drive growth revenue at your own pace and on your own schedule. Learn more here.
Greg & Kristen Tell You What To Do: Episode 2
In this episode, Kristen and Greg dive deep into a topic that’s often misunderstood: the difference between management and leadership — and why both matter more than ever.
Upcoming CSM Value Training Series: Now Enrolling
We can help you shift from reactive to strategic in our CSM Value training program. Classes begin July 10, 2025. Enroll now!
Special Pride Episode of Greg & Kristen Tell You What To Do
Find out how to foster inclusion and psychological safety in the workplace as a leader for those in the LGBTQIA+ community during Pride Month and beyond.
Introducing Our Newest Coaching Programs!
Discover our newest coaching programs! Led by our expert coaches, designed to deliver real results.