Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
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Project Management for CS Professionals Series Starts Soon!
This training series will arm you with the ability to define clear project scope, lead cross-functional teams, mitigate risks, and deliver measurable results that strengthen customer relationships and drive retention. Save your spot today!
Learn Essential Skills for Strategic Leadership
Equip yourself with the frameworks and skills that separate effective directors from the rest with our upcoming Leading as a Director training series.
Last Chance to Save 20% on ALL TRAINING!
You have through this week only to save 20% OFF ANY TRAINING purchase! Use code ‘WINTER2025’ at checkout.
Winter Training Sale - EXTENDED!
Grab 20% off ANY training class or program with code WINTER2025 at checkout. Offer valid through Jan 17, 2026.
Limited Time Offer: 20% Off All CS Training!
Develop the skills you need to excel in Customer Success AND save 20%!
Greg & Kristen Tell You What To Do: Episode 10
Moving into leadership is tough, and most of us start by doing it wrong. This episode breaks down the real journey from hands-on contributor to strategic leader, exploring why micromanaging is often where we begin, and how to evolve beyond it.
Don’t Miss Our 20% Off Training Sale!
Ready to invest in yourself or your team? Use code ‘WINTER2025’ at checkout to save 20% off any training offering now through December 31, 2025.
Training Sale: Get 20% off Now!
Don’t miss out on our winter training sale! Get 20% off all training courses before December 31, 2025 by using code ‘WINTER2025’ at checkout.
Take On The Year Ahead With Clarity
A CS Program Assessment will set you and your team on the right track from Day 1.
Wrap Up The Year With Confidence
A CS program assessment now will prep your team for success in 2026.
Greg & Kristen Tell You What To Do: Episode 9
From Boomers to Gen Alpha, this episode focuses on the differences in leadership across generations.
Make the Year-End Count: Get a Clear View with a CS Program Assessment
Get ready to hit the ground running in the new year with a CS Program assessment today!
The Success League Announces Partnership with Monocle
Learn more about Monocle’s newly-released, AI-based solution for CSMs here.
Now Is the Perfect Time For a CS Program Assessment
Prep your CS program for 2026 with the help of an assessment today.
Greg & Kristen Tell You What To Do: Episode 8
This episode focuses on leadership and work / life balance. Tune in here!
Everyone is Talking about The CS Talent Playbook!
And the authors want to hear what you have to say! Join the contest for a Kindle or a Gift Card by leaving your review today.
Want To Focus on Customer ROI?
Elevate your Customer Success skillset with our on-demand CSM Value training series. This digital 5-class series will help you to become a true value champion for your customers.
Build Your Team’s Skills to Drive Revenue & Sell
Our digital CSM Selling series is exactly what your team needs. Learn more here.
Building a CS Program? We Can Help!
Building a high performing CS team is within reach! Let us help with our upcoming leadership training series.