Master the Art of Customer Success Selling
Transform your approach to renewals and growth revenue with our 5-class CSM Selling certification training series!
This comprehensive, on-demand program is designed specifically for Customer Success professionals who want to drive business impact. This flexible program equips you with the essential skills to become both a trusted advisor and revenue driver.
What’s Covered:
Selling as a Trusted Advisor – Build credibility and influence with your customers
Managing Renewals & Growth – Turn retention into expansion opportunities
Using Questions to Persuade – Guide conversations that lead to "yes"
Handling Objections – Navigate pushback with confidence and finesse
Negotiating Win-Win Outcomes – Create agreements that benefit everyone
Learn Your Way:
With on-demand access, you control when and where you learn. Each online module, led by our Founder & CEO Kristen Hayer, combines real customer stories, practical exercises, worksheets, and quizzes to reinforce your skills and make learning stick.
Certification provided upon attending all classes and passing series exam.
Corporate Training Available!
For groups of 10 or more, this certification series can be delivered as private, instructor-led training, either in person at your location or live online. Give your entire team the same powerful curriculum with the added benefit of live interaction and customized focus. Contact us directly to find out if corporate training is right for your team.