Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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New CSM Certification Cohort Starting Soon!
Registration is now open! Reserve your seat today. Classes begin April 23, 2026.
Level Up Your CS Career with Us!
If you've been waiting for the right moment to invest in your CS career, this is it! Upcoming CSM Certification training series will be led by our CEO, Kristen Hayer.
Lead with Confidence. Manage with Purpose.
If you’re a new or aspiring CS leader, you’ll not want to miss our upcoming Leading as a Manager training series. Classes start April 21, 2026. Reserve your seat today!
Learn How to Structure Your CS Program
Our live, online, and exert-led Structuring Your CS Program CS Leadership training series begins on Feb 24, 2026. Save your spot in class now!
Master the Frameworks That Drive Best-in-Class CS Programs
A new cohort for our Structuring Your CS Program CS Leadership training series is beginning soon. Reserve your seat today!
Your Customers Deserve Excellence
Master the skills to deliver exceptional customer experiences, drive real business outcomes, and build lasting partnerships with our Full CSM Certification Program.
Master the Art of Customer Success Selling
Our popular CSM Selling 5-class series is available on-demand and is ready when you are!
Project Management for CS Professionals Series Starts Soon!
This training series will arm you with the ability to define clear project scope, lead cross-functional teams, mitigate risks, and deliver measurable results that strengthen customer relationships and drive retention. Save your spot today!
Learn Essential Skills for Strategic Leadership
Equip yourself with the frameworks and skills that separate effective directors from the rest with our upcoming Leading as a Director training series.
Last Chance to Save 20% on ALL TRAINING!
You have through this week only to save 20% OFF ANY TRAINING purchase! Use code ‘WINTER2025’ at checkout.
Winter Training Sale - EXTENDED!
Grab 20% off ANY training class or program with code WINTER2025 at checkout. Offer valid through Jan 17, 2026.
Don’t Miss Our 20% Off Training Sale!
Ready to invest in yourself or your team? Use code ‘WINTER2025’ at checkout to save 20% off any training offering now through December 31, 2025.
Want To Focus on Customer ROI?
Elevate your Customer Success skillset with our on-demand CSM Value training series. This digital 5-class series will help you to become a true value champion for your customers.
Build Your Team’s Skills to Drive Revenue & Sell
Our digital CSM Selling series is exactly what your team needs. Learn more here.
Building a CS Program? We Can Help!
Building a high performing CS team is within reach! Let us help with our upcoming leadership training series.
Register Now for Our Upcoming Structuring Your CS Program Series
Reserve your spot today and get ready to build a high performing CS team!
Leading as a Director Series Starting Soon!
Classes begin September 9, 2025. Reserve your spot today!
Fall CS Leadership Classes Now Enrolling!
Discover which program is best for you and reserve your spot today. We would love to see you in class!
Last Chance to Save 20% on Fall Training!
Don’t wait! Use code ‘FALL20’ at checkout to receive 20% off any of our upcoming training series. Offer expires August 24, 2025.
Fall Training Sale Extended - Don’t Miss out!
Snag a big 20% off all training classes with code ‘FALL20’. Sale extended through August 24, 2025. Set yourself up for learning success by reserving your space today!