Your Customers Deserve Excellence

Each conversation with your customers is an opportunity to build trust, demonstrate value, and create loyalty. But great customer success doesn't happen by accident, it's built on proven skills, practical frameworks, and confidence in every interaction.

Our popular Full CSM Certification Program gives you everything you need to transform how you show up for your customers.

What You'll Master (In 15 Expert-Led Classes):

For Your Customers' Experience:

• Deliver onboarding that sets relationships up for success from day one

• Conduct business reviews that feel strategic, not transactional

• Spot and resolve risk before your customers even feel it

• Communicate across cultures and leadership levels with confidence

For Your Customers' Results:

• Demonstrate ROI in ways that resonate with their business goals

• Build mutual success plans that drive real outcomes

• Turn difficult conversations into trust-building moments

• Transform satisfied customers into vocal advocates

For Your Daily Impact:

• Balance your workload without sacrificing relationship quality

• Lead with questions that uncover what customers truly need

• Make customer success a team sport across your organization

• Build the trust that makes you a true advisor, not just a point of contact

The Program:

• 15 live, online classes (60 minutes each) with expert instruction, peer discussion, and Q&A

• Tools and frameworks you can use immediately

• Rolling schedule on Thursdays at 8am PAC / 11am EST / 4pm GMT

• Full certification from The Success League upon completion (accredited by the Customer Success Association)

• LinkedIn badge and e-certificate to showcase your achievement

Prefer self-paced learning? An on-demand version is also available.

Training Your Entire Team? This program is available as corporate/private training for groups of 10+. Elevate your entire customer success organization with customized scheduling and dedicated support. Contact us about corporate training options.