Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Training as a Retention Strategy - What CS Leaders Are Getting Wrong
Attrition is one of the most expensive problems in customer success. Find out how well-designed training can address your team's need to see a path forward.
Ready to Move Into Team Leadership?
The skills that made you great with customers won't automatically make you great with people. We can help prepare you for the jump into management with our Leading as a Manager training series. Reserve your spot today!
You’ve Mastered the Customer, Now Lead the Team!
Our CS Leadership training series: Leading as a Manager begins April 21, 2026. Register today!
Earn the Credentials Your CS Career Deserves
Our popular CSM Full Certification program will arm you with skills, tools, and a certification. Register today! Classes begin April 23, 2026.
New CSM Certification Cohort Starting Soon!
Registration is now open! Reserve your seat today. Classes begin April 23, 2026.
The Math of Training
Discover the simple math that turns a modest training investment into thousands-of-percent ROI, and why your CFO might just become your biggest advocate.
Level Up Your CS Career with Us!
If you've been waiting for the right moment to invest in your CS career, this is it! Upcoming CSM Certification training series will be led by our CEO, Kristen Hayer.
Lead with Confidence. Manage with Purpose.
If you’re a new or aspiring CS leader, you’ll not want to miss our upcoming Leading as a Manager training series. Classes start April 21, 2026. Reserve your seat today!
How to Know When It’s Time to Bring in External Training
A checklist for Customer Success leaders who want to get it right.
Learn How to Structure Your CS Program
Our live, online, and exert-led Structuring Your CS Program CS Leadership training series begins on Feb 24, 2026. Save your spot in class now!
The Real Difference Between Information and Skill
Why your training format might be solving the wrong problem.
Master the Frameworks That Drive Best-in-Class CS Programs
A new cohort for our Structuring Your CS Program CS Leadership training series is beginning soon. Reserve your seat today!
Stop Treating CS Training Like an Event
Why one-time learning keeps failing Customer Success teams.
Your Customers Deserve Excellence
Master the skills to deliver exceptional customer experiences, drive real business outcomes, and build lasting partnerships with our Full CSM Certification Program.
Limited Time Offer: 20% Off All CS Training!
Develop the skills you need to excel in Customer Success AND save 20%!
Don’t Miss Our 20% Off Training Sale!
Ready to invest in yourself or your team? Use code ‘WINTER2025’ at checkout to save 20% off any training offering now through December 31, 2025.
Training Sale: Get 20% off Now!
Don’t miss out on our winter training sale! Get 20% off all training courses before December 31, 2025 by using code ‘WINTER2025’ at checkout.
Getting the Most from External Training
How CS leaders can turn one-time events into lasting team growth.