Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
The Structuring Your CS Program course covers leadership concepts within and beyond the Customer Success domain that must be understood at all levels of leadership.
This course is comprised of 7 individual one-hour classes as follows:
Starting with Segmentation
Mapping Customer Journeys
Designing an Onboarding & Enablement Program
Mapping Digital Journeys
Planning a Team Structure
Developing Compensation Plans
Selecting Tools
These live, online, instructor-led classes will be held once weekly, for 7 concurrent weeks. If you cannot make a class, you can request a reschedule which will be approximately six weeks later.
The Structuring Your CS Program course covers leadership concepts within and beyond the Customer Success domain that must be understood at all levels of leadership.
This course is comprised of 7 individual one-hour classes as follows:
Starting with Segmentation
Mapping Customer Journeys
Designing an Onboarding & Enablement Program
Mapping Digital Journeys
Planning a Team Structure
Developing Compensation Plans
Selecting Tools
These live, online, instructor-led classes will be held once weekly, for 7 concurrent weeks. If you cannot make a class, you can request a reschedule which will be approximately six weeks later.