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The Structuring Your CS Program course covers leadership concepts within and beyond the Customer Success domain that must be understood at all levels of leadership.
This course is comprised of 7 individual one-hour classes as follows:
Starting with Segmentation
Mapping Customer Journeys
Designing an Onboarding & Enablement Program
Mapping Digital Journeys
Planning a Team Structure
Developing Compensation Plans
Selecting Tools
These live, online, instructor-led classes will be held once weekly, for 7 concurrent weeks. If you cannot make a class, you can request a reschedule which will be approximately six weeks later.
**2026 Class Schedule coming soon! **
The Structuring Your CS Program course covers leadership concepts within and beyond the Customer Success domain that must be understood at all levels of leadership.
This course is comprised of 7 individual one-hour classes as follows:
Starting with Segmentation
Mapping Customer Journeys
Designing an Onboarding & Enablement Program
Mapping Digital Journeys
Planning a Team Structure
Developing Compensation Plans
Selecting Tools
These live, online, instructor-led classes will be held once weekly, for 7 concurrent weeks. If you cannot make a class, you can request a reschedule which will be approximately six weeks later.
**2026 Class Schedule coming soon! **