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The Leading as a Manager Course is designed for front-line leaders who may be newly-promoted or first-time leaders, and are primarily responsible for downward-facing metrics. Classes focus on practical leadership training, interspersed with context specific to the field of Customer Success.
This course is comprised of 7 individual one-hour classes as follows:
Setting Goals
Managing Team Members
Managing Team Performance
Reporting on Results
Hiring Top Performers
Onboarding New CS Professionals
Leading Change
These live, online, instructor-led classes will be held once weekly, for 7 concurrent weeks. Reschedules may be requested in advance of class.
The Leading as a Manager Course is designed for front-line leaders who may be newly-promoted or first-time leaders, and are primarily responsible for downward-facing metrics. Classes focus on practical leadership training, interspersed with context specific to the field of Customer Success.
This course is comprised of 7 individual one-hour classes as follows:
Setting Goals
Managing Team Members
Managing Team Performance
Reporting on Results
Hiring Top Performers
Onboarding New CS Professionals
Leading Change
These live, online, instructor-led classes will be held once weekly, for 7 concurrent weeks. Reschedules may be requested in advance of class.