Kristen Hayer
Founder & CEO

Kristen believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Her areas of expertise include developing success goals and metrics, designing the optimal customer journey, selecting technology, training teams, and building playbooks.

Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.

Favorite Spy Movie - A View to a Kill

Amin Akbarpour
Teams & Training Expert

Amin is a customer success coach and architect.  With relationship-building at the core of his practice, he molds teams by instilling the necessary principles to transform them into trusted advisors. Understanding what's needed for organizational change, he translates theory and ideology into practice and habit.

In addition to his work with The Success League, Amin currently serves as an account manager for Persado. Originally from Southern California, Amin is a University of San Francisco alum who is grateful to call the Bay Area his home.

Favorite Spy Movie - Die Another Day

 

Jeremy Gillespie
Retention Marketing Expert

Jeremy is a growth-oriented marketing geek, technology enthusiast and customer evangelist. He loves using complex data to build creative retention solutions. By leveraging technology, Jeremy excels at creating scalable retention marketing programs.  

He works for MixMax, does some consulting on the side, and holds a BA from the University of Pittsburgh and MBA from Point Park University.  Jeremy is a proud former Pittsburgher, but currently lives in San Francisco, CA.

Favorite Spy Movie - Skyfall

Natalie Macks
Community & Technology Expert

Natalie builds a culture of dedicated customer evangelists, as well as the systems and processes required for success. Her award-winning leadership expertise coupled with integrity and passion produces increased customer retention. Natalie's work with The Success League focuses on creating an amazing, but scalable client experience.   

With over 15 years in customer-facing roles, Natalie excels in bridging the gap between business technologies and the user experience.  She holds a BA from Michigan State University and resides in San Francisco, CA.        

Favorite Spy Movie - Dr. No

 

Justin Smith
Support & Services Expert

Justin is an enthusiastic and determined customer advocate, who builds and leads award-winning technical support organizations.  For almost a decade, Justin has worked with customer-centric companies like FedEx and VerticalResponse to create exceptional client care experiences. 

He is an advisor and photographer for The Success League, an avid travel enthusiast, and a Sr. Support Manager for Revinate. Justin holds a BA from UC Davis, and resides in Oakland, CA

Favorite Spy Movie - Get Smart

Ashley Hall
Account Management Expert

Ashley loves to lead account management teams; from training newbies to building processes out of chaos to working directly with customers. She is passionate about helping customers achieve goals. With an eye on the future she is a powerhouse in building scaleable frameworks that support and drive growth. 

Ashley serves as an advisor and blogger for The Success League, and she is currently working for Sparkcentral as an account manager. She holds a BA from the University of Colorado, Boulder and enjoys living in San Francisco, CA.

Favorite Spy Movie - The Man from U.N.C.L.E.

 

Jessica Aloft
Operations Manager

Jessica is one of those rare individuals who is both a networking maven and extremely organized. She keeps the trains running on time here at The Success League, working with us on our marketing and finance operations. Prior to joining the League, Jessica spent 15 years in non-profit leadership roles.

Jessica also runs Aloft Executive Services, a consulting firm that helps business owners focus on their core services. She holds a BA from UC Berkeley and received her MBA from Santa Clara University.

Favorite Spy Movie - Casino Royale

The Success League is lucky to work with a group of companies that are not only good businesses, but are doing good as well.  Here's one of our customers who is helping to make the world a better place.

Reducing Gun violence

The communities most affected by gunfire are least likely to call it in. With fewer than 1 in 5 shooting incidents reported to 9-1-1, gun crime is vastly underreported. ShotSpotter gunfire data enables intelligent analysis so law enforcement can move from a reactive to a proactive, data-driven response to gun violence. ShotSpotter instantly notifies officers of gunshot crimes in progress with real-time data delivered to dispatch centers, patrol cars and smart phones. By helping to reduce gun violence, ShotSpotter reduces the lasting effects it has on communities, families and children.  

 

 

Agile project management meets savvy operation experts.

Our team isn't made up of former consultants. We are operators with over 50 years of combined experience in every area of customer success. A background in the technology space has taught us that agile works for startups, and we've adapted that methodology to our consulting practice. We value transparency, communication and results. 

Where The Success League stands out from the rest is their expertise with selling, marketing, services and business strategy – which helps to integrate customer success into a business for best results. They helped us to develop a customer acquisition and selling process, validate our messaging and zero-in on the important customer problems to solve for our technology solution. Along the way, we learned how to use data-driven, agile approaches for our commercial efforts.
Jim Berardone, Chief Customer Officer, OnlyBoth

Contact us to set up a free consultation and learn more about our approach.