Founder & CEO
Kristen believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Her areas of expertise include developing success goals and metrics, designing the optimal customer journey, selecting technology, training teams, and building playbooks.
Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.
Favorite Spy Movie - A View to a Kill
Teams & Training Expert
Amin is a customer success coach and architect. With relationship-building at the core of his practice, he molds teams by instilling the necessary principles to transform them into trusted advisors. Understanding what's needed for organizational change, he translates theory and ideology into practice and habit.
In addition to his work with The Success League, Amin currently serves as an account manager for Persado. Originally from Southern California, Amin is a University of San Francisco alum who is grateful to call the Bay Area his home.
Favorite Spy Movie - Die Another Day
Retention Marketing Expert
Jeremy is a growth-oriented marketing geek, technology enthusiast and customer evangelist. He loves using complex data to build creative retention solutions. By leveraging technology, Jeremy excels at creating scalable retention marketing programs.
He works for MixMax, does some consulting on the side, and holds a BA from the University of Pittsburgh and MBA from Point Park University. Jeremy is a proud former Pittsburgher, but currently lives in San Francisco, CA.
Favorite Spy Movie - Skyfall
Community & Technology Expert
Natalie builds a culture of dedicated customer evangelists, as well as the systems and processes required for success. Her award-winning leadership expertise coupled with integrity and passion produces increased customer retention. Natalie's work with The Success League focuses on creating an amazing, but scalable client experience.
With over 15 years in customer-facing roles, Natalie excels in bridging the gap between business technologies and the user experience. She holds a BA from Michigan State University and resides in San Francisco, CA.
Favorite Spy Movie - Dr. No
Support & Services Expert
Justin is an enthusiastic and determined customer advocate, who builds and leads award-winning technical support organizations. For almost a decade, Justin has worked with customer-centric companies like FedEx and VerticalResponse to create exceptional client care experiences.
He is an advisor and photographer for The Success League, an avid travel enthusiast, and a Sr. Support Manager for Revinate. Justin holds a BA from UC Davis, and resides in Oakland, CA
Favorite Spy Movie - Get Smart
Account Management Expert
Ashley loves to lead account management teams; from training newbies to building processes out of chaos to working directly with customers. She is passionate about helping customers achieve goals. With an eye on the future she is a powerhouse in building scaleable frameworks that support and drive growth.
Ashley serves as an advisor and blogger for The Success League, and she is currently working for Sparkcentral as an account manager. She holds a BA from the University of Colorado, Boulder and enjoys living in San Francisco, CA.
Favorite Spy Movie - The Man from U.N.C.L.E.
Jessica is one of those rare individuals who is both a networking maven and extremely organized. She keeps the trains running on time here at The Success League, working with us on our marketing and finance operations. Prior to joining the League, Jessica spent 15 years in non-profit leadership roles.
Jessica also runs Aloft Executive Services, a consulting firm that helps business owners focus on their core services. She holds a BA from UC Berkeley and received her MBA from Santa Clara University.
Favorite Spy Movie - Casino Royale