Kristen Hayer
Founder & CEO

Kristen believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Her areas of expertise include developing success goals and metrics, designing the optimal customer journey, selecting technology, training teams, and building playbooks.

Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.

Favorite Spy Movie - A View to a Kill

Amin Akbarpour
Teams & Training Expert

Amin is a customer success coach and architect.  With relationship-building at the core of his practice, he molds teams by instilling the necessary principles to transform them into trusted advisors. Understanding what's needed for organizational change, he translates theory and ideology into practice and habit.

In addition to his work with The Success League, Amin currently serves as an account manager for Persado. Originally from Southern California, Amin is a University of San Francisco alum who is grateful to call the Bay Area his home.

Favorite Spy Movie - Die Another Day

 
Bio - Jeremy Final.png

Jeremy Gillespie
Retention Marketing Expert

Jeremy is a growth-oriented marketing geek, technology enthusiast and customer evangelist. He loves using complex data to build creative retention solutions. By leveraging technology, Jeremy excels at creating scalable retention marketing programs.  

Jeremy is the founder of Built to Scale, a Bay Area consulting firm focused on acquisition and customer marketing, and holds a BA from the University of Pittsburgh and MBA from Point Park University.  Jeremy is a proud former Pittsburgher, but currently lives in San Francisco, CA.

Favorite Spy Movie - Skyfall

Ashley Hall
Account Management Expert

Ashley loves to lead account management teams; from training newbies to building processes out of chaos to working directly with customers. She is passionate about helping customers achieve goals. With an eye on the future she is a powerhouse in building scaleable frameworks that support and drive growth. 

Ashley serves as an advisor and blogger for The Success League, and currently works for Singular.net as an enterprise account manager. She holds a BA from the University of Colorado, Boulder and enjoys living in San Francisco while traveling all over the world.

Favorite Spy Movie - The Man from U.N.C.L.E.

Agile project management meets savvy operation experts.

Our team isn't made up of former consultants. We are operators with over 50 years of combined experience in every area of customer success. A background in the technology space has taught us that agile works for startups, and we've adapted that methodology to our consulting practice. We value transparency, communication and results. 

Where The Success League stands out from the rest is their expertise with selling, marketing, services and business strategy – which helps to integrate customer success into a business for best results. They helped us to develop a customer acquisition and selling process, validate our messaging and zero-in on the important customer problems to solve for our technology solution. Along the way, we learned how to use data-driven, agile approaches for our commercial efforts.
Jim Berardone, Chief Customer Officer, OnlyBoth

Contact us to set up a free consultation and learn more about our approach.