What do you do when you're 27, managing people older and more experienced than you—and totally intimidated? Here's what I learned (the hard way) about leadership that transcends age.

Find out how to navigate values and build trust with your customers in complex times.

Customer success professionals aren’t just delivering value to customers, they are modeling the kind of leadership and communication the broader world needs right now.

Try to hit these annual planning steps and you and your CS team will be ready to hit the ground running in 2026!

Too many SaaS leaders have the wrong title, and it’s hurting companies. Let’s break down what each role should mean and how to get titles back on track. 

It needs the right tools, strategic backing, and a seat at the executive table. Make sure you set yourself up for success—not survival, before you even get the job.

Investing in developing strong leaders within your company will reap benefits. Here’s why.

Leading through a period of significant change is one of the biggest challenges you’ll face as a CX leader. Check out these tips help you make change smoother for your team.

Uncover three practical ways to give advice to your direct reports, particularly if offering feedback makes you uncomfortable.

Here's a list of areas to revisit when your Customer Success team is facing new challenges.

A team kickoff is especially important if the new year represents a major change from the previous one, but what does a solid kickoff look like?

Realistically, the biggest piece of your budget as a CS leader will be the cost of your team. However, two other large pieces to consider are technology & training. Find out how to plan for those here.

Variable compensation is an incredible motivator if used thoughtfully. Check out tips to ensure it is implemented in a positive way.

Find out what you can do as a CS leader to gain shorter purchasing timelines, more customer success budget, and better staff support.

What's the first step in planning for next year? Setting goals. Find tips how to set challenging, but achievable, goals for your team.

Change is what it takes to move a company forward. Find out how, as a leader, you can effectively guide your team through times of change.

By providing a framework for success and measuring the results, you can stay out of the weeds of management.

There are important differences in the responsibilities, scope and expectations.

Find out how to create an excellent training program for a remote team that drives performance, revenue and engagement.

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