Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Leading an Experienced Team
Leadership is a position on a team not just something you earn with age and experience.
Customer-Centric Company Goals
The importance of C-level engagement with Customer Success is essential so that CS is viewed as a strategic function, not just a tactical one.
Endless Possibility: 5 Exciting Possibilities for AI in Customer Success
AI is coming and it’s here to stay. Discover some of the ways we can and should be thinking about AI in CS.
3 Focus Areas for Customer Success Leaders in 2023
With all the economic uncertainty and change, it can be tough for CS leaders to know where to focus in 2023. These 3 focus areas can help make a difference.