Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Reflections on 2023: Lessons Learned to Navigate 2024
Find out how resilience, creativity, and asking for help can guide you through the challenges of the year to come.
Harnessing the Power of Total Search
Find out how Customer Success can better stay on top of market trends and customer behavior by utilizing Total Search.
What if Customer Success Writes Other Teams’ Goals?
As a CS leader, you’re not literally writing another team’s goals, but in a way you’re constructively dictating what they should be.
Making Health Scores Actionable
A solid customer health score should be made up of a laundry list of metrics. Here are some key considerations when building your Customer Health Score.
Managing Remote Customer Success Managers
Find out how to maximize the benefits of remote workers on your Customer Success team.
Navigating the Competitive Customer Success Job Market: 3 Strategies for Success
The popularity of CS has driven competition to an all-time high in the CSM job market. Here are some tips to navigate the hiring process in this competitive landscape.
Endless Possibility: 5 Exciting Possibilities for AI in Customer Success
AI is coming and it’s here to stay. Discover some of the ways we can and should be thinking about AI in CS.
From Vendor to Partner: Building Trust, Accountability, and Advocacy
Discover the key principles that can transform your client relationships into thriving partnerships.
What AI Adds to Customer Journeys
Targeted application of AI in Customer Success is the name of the game, tailored to your unique business needs. Find out more!
Getting Back Into Community
Shifting back to more in-person events in business comes with its challenges. If you find your social battery running low, 1) you’re not alone and 2) here are some tips to help you get through.
Shifting Your Customer Success Organization from Activities to Outcomes
Climbing the business outcome mountain is a challenging one. Read for tips to transition your CS team to think this way.
Leading as an Individual Contributor in Customer Success
Adopting leadership skills as an individual contributor will not only prepare for a bigger role but help you see success in your current role.
3 Focus Areas for Customer Success Leaders in 2023
With all the economic uncertainty and change, it can be tough for CS leaders to know where to focus in 2023. These 3 focus areas can help make a difference.
Customer Success is a Selfish Game: Here’s How to Play
Being "selfish" is a sustainable model that can make you a more efficient and effective Customer Success Manager while improving the customer experience.