Chad Horenfeldt

Chad is a customer success executive with 15+ years of experience building and developing high performing teams. Currently, he is the Head of Customer Success at Kustomer. Prior to Kustomer, Chad held CS leadership positions at Updater, Bluecore, Influitive, and Oracle (Eloqua). In addition to writing for The Success League, he also writes regularly on the topic of customer success on his blog The Enlightened Customer.