CSM Value: Focusing on Customer ROI
This course consists of 5 individual classes as follows:
Becoming a Trusted Advisor - Understanding what it takes to become a trusted advisor and why this is important. How to do customer research to quickly and efficiently understand your customers’ business to add value.
Planning for Mutual Success - Customer success is about making your customers successful. How to turn their needs and expectations into objective goals and hold each other accountable.
Demonstrating Ongoing Value - The importance of continuously measuring and demonstrating your value to customers. Using the Success Plan as a tool to collaborate with customers, drive growth and engage executives.
Making Customer Success a Team Sport - Customer-centric companies rally around their customers and their customer facing teams. Best practices for working cross-functionally as a cohesive team at key touchpoints in the customer journey.
Transforming Customers into Advocates - Understanding the importance of customer advocacy as a key business driver. Deep dive into Voice of the Customer programs and opportunities for the CSM to create advocates.
These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks.
Need training on YOUR timeline? find out about the on-demand version of this program here.
This course consists of 5 individual classes as follows:
Becoming a Trusted Advisor - Understanding what it takes to become a trusted advisor and why this is important. How to do customer research to quickly and efficiently understand your customers’ business to add value.
Planning for Mutual Success - Customer success is about making your customers successful. How to turn their needs and expectations into objective goals and hold each other accountable.
Demonstrating Ongoing Value - The importance of continuously measuring and demonstrating your value to customers. Using the Success Plan as a tool to collaborate with customers, drive growth and engage executives.
Making Customer Success a Team Sport - Customer-centric companies rally around their customers and their customer facing teams. Best practices for working cross-functionally as a cohesive team at key touchpoints in the customer journey.
Transforming Customers into Advocates - Understanding the importance of customer advocacy as a key business driver. Deep dive into Voice of the Customer programs and opportunities for the CSM to create advocates.
These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks.
Need training on YOUR timeline? find out about the on-demand version of this program here.
This course consists of 5 individual classes as follows:
Becoming a Trusted Advisor - Understanding what it takes to become a trusted advisor and why this is important. How to do customer research to quickly and efficiently understand your customers’ business to add value.
Planning for Mutual Success - Customer success is about making your customers successful. How to turn their needs and expectations into objective goals and hold each other accountable.
Demonstrating Ongoing Value - The importance of continuously measuring and demonstrating your value to customers. Using the Success Plan as a tool to collaborate with customers, drive growth and engage executives.
Making Customer Success a Team Sport - Customer-centric companies rally around their customers and their customer facing teams. Best practices for working cross-functionally as a cohesive team at key touchpoints in the customer journey.
Transforming Customers into Advocates - Understanding the importance of customer advocacy as a key business driver. Deep dive into Voice of the Customer programs and opportunities for the CSM to create advocates.
These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks.
Need training on YOUR timeline? find out about the on-demand version of this program here.