Mapping Customer Journeys

After completing this class a Customer Success Leader will understand how to evaluate your existing customer journey, develop a solid journey for each segment of the customer base going forward, plus how to think about an excellent customer experience, and how to include cross-functional groups in the journey design process.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.Price shown is per attendee.

Participants will receive access to training session details via email upon receipt of payment.